Customer Service Representative

Company Description

Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater treatment. We are one of the world's leading manufacturers of total organic carbon (TOC) analyzers and corresponding certified reference materials. Our ground-breaking endotoxin analyzer is the latest addition to our expanding analytical instruments portfolio. We strive to provide not only superior technology and design, but also outstanding quality, service, and application support.

Job Description

Role Summary/Purpose

This position will support onboarding of new customers through the accurate and timely

management of new contract setups and new master data setups in SAP.

Essential Responsibilities

• Master Data Maintenance. Address, D&B Matching

• New Contract Setup including Know-Your-Customer checks, New Business Workflow

• Review submissions for compliance with policies and procedures

• New Contract Creation supporting multiple offerings.

• Contract maintenance.

• PO updates, Scan and Upload

• Parts and Pricing

• Contacts

• Equipment deployed

• Dates

• Notes

• Billing Plans

• Cancellations and Terminations-of-service

• Create and Modify PM Orders

Qualifications

Minimum Qualifications Education / Experience / Background

• 3 years customer care experience. Preferably related to master data and contracts.
• 3 years SAP experience or equivalent ERP system.

Required Skills:

• Ability to manage and track multiple activities.

• Ability to learn and apply policies and procedures to daily work.

• Working knowledge of spreadsheet and email software.

• Effective Communication Skills.

• Professional interactions with internal and external customers.

Additional Information

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.