Customer Service Representative

Company Description

About Veolia North America

A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com.

Job Description

BENEFITS

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Position Purpose:

Performs assigned tasks within established procedures in various phases of the customer service operations.

Primary Duties/Responsibilities:

As assigned, duties may include:

• Required to utilize Video Display Terminals in the daily processing of customer inquiries.

• Responds to customer inquiries; completes calls or relays information as necessary pertaining to customer billings and other problems.

• Prepares necessary source documents to effect change to customer accounts and amending or adjusting consumption and revenue.

• Opens, separates, and distributes incoming departmental mail, including processing of customer payments.

• Records and processes meter readings supplied by customers.

• Performs receptionist duties, including operation of switchboard.

• Checks telephone bills and maintains record of all toll calls (including permissible personal calls passing through board).

• Performs other similar or less skilled work as assigned.

• Assists employees of a higher classification as assigned.

Qualifications

Education/Experience/Background:

• High School Diploma/GED.

Knowledge/Skills/Abilities:

• Representative must possess oral and written communication skills.

• Operates company systems, devices and software applications.

• Strong problem solving skills and ability to independently follow through on tasks and projects.

Required Certification/Licenses/Training:

• Must pass entry level test.

Physical Requirements:

• Must possess the ability to sit for extended periods of time.

• Representative must possess auditory acuity.

• Must be able to lift up to 30 pounds.

Additional Information

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.