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Customer Service Representative

Expired Job

US Government Other Agencies And Independent Organizations Sacramento , CA 94204

Posted 3 months ago

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  • Duties

HelpDuties Summary

Applications will only be accepted from those eligible for the ICTAP/CTAP/VEOA in the North Sacramento, CA local commute area.

This position is located in the North Sacramento District Office at: 2424 Arden Way, Sacramento, CA.

This position is being filled on a full-time, permanent basis.

This is a career-ladder position leading to the GS-8 grade level.

Learn more about this agency

Responsibilities

  • Customer Service Representatives (CSRs) provide assistance to beneficiaries and the general public in person, by telephone, or in writing.
  • CSRs conduct interviews to determine the nature of the caller's question or issue; explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.

Travel Required

Not required

Supervisory status

No

Promotion Potential
8

  • Job family (Series)
    0962 Contact Representative

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  • Customer Service Representatives

  • Representatives, Customer Service

  • Requirements

HelpRequirements Conditions of Employment

  • Proof of ICTAP or VEOA eligibility required

  • U.S. Citizenship required

  • Selective Service Registration, if applicable (www.sss.gov)

  • Background and/or security investigation required

  • Job offers are contingent on background / security investigation results

  • All qualification requirements must be met by the closing date of the announcement

  • ICTAP eligibles in the North Sacramento, CA local commuting area only

Qualifications

GS-5: 52 weeks of full-time specialized experience equivalent to the GS-4 level in the Federal Service performing the following tasks: (1) Applying laws, regulations policies or procedures to provide assistance preparing forms or documents; (2) Answering questions from members of the public or their representatives to obtain or provide information; (3) Using a computer to reconcile discrepancies or entering data; and (4) responding to written inquiries and drafting a variety of other written products.

GS-6: 52 weeks of full-time specialized experience equivalent to the GS-5 level in the Federal Service performing the following tasks: (1) researching and analyzing various regulatory sources in order to apply legal requirements; (2) explaining rights, benefits, privileges, or obligations under a body of law to large volumes of people from different socioeconomic backgrounds; (3) using a computer to reconcile discrepancies and enter data in databases; and (4)responding to technical inquiries concerning program requirements, supporting documentation, payment issues, etc.

Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.

SELECTIVE PLACEMENT FACTOR:

Meet and Deal Panel Interview: Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Candidates must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the Meet and Deal panel interview, you will not qualify for the job. If you have previously taken and passed the Meet and Deal Interview, please submit a copy of your notice as verification. If you have previously held a SSA position subject to the Meet and Deal Interview requirement, please upload a copy of a SF-50, Notification of Personnel Action, as verification that you have held such a position.

Qualification requirements must be met by the closing date of this announcement.

Time in Grade (ICTAP Eligibles only):

Applicants for promotion to GS-5 must have 52 weeks at GS-4.

Applicants for promotion to GS-6 must have 52 weeks at GS-5.

Time in grade requirement must be met by the closing date of this announcement.

Education

SUBSTITUTING EDUCATION: If you are qualifying for this position based on completed education at an accredited U.S. college, university, or other educational institution, you must provide a copy of your transcripts or other proof of education prior to being appointed. NOTE: Education completed in a foreign institution must be deemed equivalent to that gained in conventional/accredited U.S. education programs. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: Credential Evaluation Services.

GS-5: Successful completion of a full 4-year course of study above high school (e.g., 120 earned semester hours, 180 earned quarter hours, bachelor's degree, etc.).

For GS-6: Substitution of education is not applicable at these grade levels.

COMBINING EDUCATION AND EXPERIENCE:

Experience and education as described above may be combined to meet the minimum qualification requirements.

GS-5: Education course work equivalent to a baccalaureate program beyond the second year (e.g., in excess of the first 60 earned semester or 90 earned quarter hours) is creditable toward meeting the minimum qualification requirements.

Note: Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.

If you are qualifying on the basis of education or satisfying an educational requirement, submit a copy of your transcripts that includes your name, the name of the educational institution, course title(s), number of credits, grade, and date of completion. Unofficial transcripts or screenshots of electronic/web transcripts with the required information will be accepted at the time of application. You must submit your transcripts according to the application submission details of this announcement. Documents will not be accepted via email or regular mail. If selected, you may be required to provide your official college transcripts prior to the effective date of the personnel action placing you into the new position.


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Customer Service Representative

Expired Job

US Government Other Agencies And Independent Organizations