Customer Service Representative

Posting Number S05425P Position Title Customer Service Representative Department Mail Services Location Arlington Job Family Administrative Support Position Status Full-time Work Hours Standard Work Schedule

• Monday through Friday
• 7:00a.m. - 4:00 p.m.

Open to External and Internal Salary Salary is commensurate based on qualifications and relevant experience up to $33,280. Duration Funding expected to continue Pay Basis Monthly Benefits Eligible Yes Benefits at UTA

We are proud to offer a comprehensive benefits package to all our employees at the University.

To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:

https://resources.uta.edu/hr/services/records/compensation-tools.php

University Information

The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 "Very High Research Activity" institution. UTA ranks No. 4 nationally in Military Times' annual "Best for Vets: Colleges" list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, 2023). UTA is designated by the U.S. Department of Education as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, 2023). Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA's $22.2 billion annual economic impact on Texas.

Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at https://www.uta.edu/administration/president/strategic-plan/rise100. The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact.

Job Summary

Coordinate the operation of a campus wide central receiving, surplus operations, asset management, internal moves and campus setups.

Essential Duties and Responsibilities

• Maintain and establish effective relationships with internal and external customers and vendors.

• Collaborate with the OIT encryption team on the detailed oriented process of receiving computer assets. This will include documenting PO #'s, asset information, and working to ensure all assets are accounted for through accurate documentation.

• Assist with the scheduling and fulfilling of freight deliveries, internal moves, event set-ups, surplus pick-ups, deliveries and disposal/re-purposing of surplus items.

• Receives and resolves complaints from faculty and staff relating to mail service problems.

• Assist with the implementation of policies and procedures for proper handling of incoming assets, accurate documentation of information for UT-Share input and communication with the encryption department and OIT.

• Assist with the document destruction and shredding of hard drive process, scheduling, storage and transfer of material to the vendor.

Minimum Qualifications

• Three (3) to five (5) years' experience in a Customer Service role and/or training; or equivalent combination of education and experience.

• Utilization of time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.

• Must possess outstanding communication, analytical, and problem solving skills.

Preferred Qualifications

• Bachelor's degree (B. A.) from a four-year (4) college or university in Business Management or related field, and three (3) to five (5)years' experience in a Customer Service role and/or training.

• Prior people management experience, including strong competencies in talent identification and development, coaching and mentoring.

• Analytical skills and knowledge necessary to identify opportunities and make recommendations for improvements based on a solid understanding of the business and competitive landscape and market trends.

Knowledge, Skills and Abilities

• Solid work ethic, with a results-oriented philosophy and excellent judgment.

• Excellent communication and customer service skills.

• Very detailed oriented.

Other Requirements Working Conditions

May be requested to work after hours and weekends for special program events. The physical environment requires employee to work both inside and outside.

Special Conditions for Eligibility CBC Requirement

It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.

EEO Statement

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University's compliance with this policy.

ADA Accommodations

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.

Posting Detail Information

Number of Vacancies 1 Open Until Filled Minimum Number of References Required 3 Maximum Number of References Accepted Special Instructions to Applicants

Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.