Customer Service Representative

Department

Press Distribution Customer Service

About the Department

The University of Chicago Press Distribution Center (CDC) is a state-of-the-art distribution and fulfillment operation, providing a full range of services to the University of Chicago Press and scholarly publishers worldwide. Located in the Historic Pullman District near 110th Langley, the CDC is conveniently located near the Metra and the Bishop Ford Freeway. The facility is two hundred seventy-three thousand square feet housing nearly twelve million books in inventory, and more than nineteen thousand units shipped daily. Our team is hard-working, highly motivated, and enjoy the same benefits as the University of Chicago campus-based employees, many with the added benefit of working close to home.

Job Information

Job Summary:

The Customer Service Representative enters customer orders and investigates customer complaints using the computer system.

Responsibilities:

• Enter orders directly from customers, from both written and telephone requests.

• Set up new customer accounts on the computer.

• Investigate customer service complaints (written and telephone).

• Interface with warehouse and accounts receivable personnel, as needed, to effectively complete assigned tasks.

• Perform other tasks as required.

Competencies:

• Manage interpersonal relationships and interact/communicate with clarity, tact and courtesy with patrons, patients, staff, faculty, students and others required.

• Communicate effectively in English, both orally and in writing required.

• Identify priorities; recognize and resolve or refer problems required.

• Work effectively with supervision and as a part of a team required.

• Ability to use or learn a range of position-related software applications; strong typing skills and experience on a 10 key adding machine required.

• Excellent verbal communication skills and the ability to follow detailed instructions required.

• Investigating customer service complaints and following detailed procedures to correct the problems required.

• Interface with various departments as required to effectively complete assigned tasks required.

Additional Requirements

Education, Experience, and Certifications:

Education:

• High school diploma or equivalent required.

Experience:

• Customer Service experience preferred.

Technical Knowledge or Skills:

• Typing skills of at least 25 words per minute and experience on a 10 key adding machine are required.

Pay Range:

• $18.47 -$21.56

Required Documents:

• Resume

• References

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Benefit Eligibility

Yes

Requires Compliance with University Covid-19 Vaccination Requirement

No

Pay Frequency

Hourly

Pay Range

Please refer to Additional Requirements to see the pay ranges

Scheduled Weekly Hours

40

Union

024- Local 743, I.B.T. Clerical

Job is Exempt

No

Drug Test Required

No

Motor Vehicle Record Inquiry Required

No

Health Screen Required

No

Posting Date

2024-04-24

Remove from Posting On or Before

2024-10-24

Posting Statement:

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.