The Customer Service Representative will provide inside sales support, management of accounts and orders for customers while simultaneously meeting the objectives of the U.S. Pipe Customer Service Department.
Coordinate with other departments
Notify customers of shipment information
Assist other CSRs
Provides Sales Dept. and/or customers with pricing on bills of material
Meet customer inquiries
Work with customers and offer alternatives to help resolve problems
Maintain and file all proper records related to customer inquiries, orders, etc.
Serve on special project teams
Assist in training new personnel
Monitor, evaluate, and present solutions to potential problem areas affecting Customer Service
Prepare customer complaints, records information, resolves customer conflicts and emergencies
Prepare and forward preliminary paperwork for return of material
Knowledge, Demonstrated Skills & Abilities:
Minimum high school graduate or equivalent
Four years industrial or manufacturing sales experience preferred
Good computer skills and experience
Requires diligent presence in work area to be responsive to customer calls and e-mails
Knowledge and experience with telephone contact preferred
Good communication, interpersonal, and persuasive skills
Good patience and ability to deal with people
Must be a self-motivated, self-starter
Since this is a heavy industrial environment there will be exposure to fabrication shop operations. The employee will be exposed from time to time to the following working conditions: extreme heat and cold, noise, vibration, oils, and atmospheric conditions such as dust and fumes.
When in the shop production area, the employee will be required to wear a uniform as well as the determined PPE which may include steel toed metatarsal shoes, safety glasses with foam lining, face mask, gloves, a bump cap, or hearing protection.
United States Pipe And Foundry Company, Inc.