Customer Service Representative

United Services Automobile Association (Usaa) Colorado Springs , CO 80928

Posted 2 weeks ago

Purpose of Job

Provides member onboarding, servicing and/or facilitation of product sales through various channels (e.g., phone, mail, e-mail, face-to-face). Deepens and retains member relationships through needs assessment and solution offerings from USAA products and services.

Job Requirements

We are currently seeking talented Customer Service Representatives (Insurance

  • Property or Bank Servicing) for our Colorado Springs, CO location for future opportunities in 2019.

Click on link below to watch USAA Banking and Insurance Customer Service Careers Spotlight:

https://www.youtube.com/watch?v=i6SPVgJL_Z8

Come join our award winning team! USAA was recently recognized by Forbes as one of the Best Employers in the U.S. and FORTUNE magazine highlighted us as one of the World's Most Admired Companies. We are proud to consistently receive outstanding awards and ratings for member service, employee well-being and financial strength. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.

Gathers information and closes on product sales demonstrating intermediate skills and knowledge of USAA products and benefits.

  • Identifies member events to provide solutions on products and closes on product sales that meet the member's needs and facilitate the member's financial security.

  • Empathizes with members and provide offers & solutions to make it easy for members to acquire a USAA product.

  • Responds to and complete member requests.

TRAINING SCHEDULE

  • Full schedule availability is needed (Monday) - (Friday), 8:00 AM - 10:00 PM.

  • Training includes New Employee Orientation, Licensing, Enterprise Knowledge, Pipeline training and On-the-job-training.

  • You must successfully complete a training program. USAA training programs include classroom instruction, computer-based lessons, and instructor-led activities with systems simulations.

  • Employees attending training are expected to meet USAA's established standards for performance, attendance and conduct.

WORK SCHEDULE

  • Availability to work 40 hours/week between Monday
  • Sunday 9:30 am

  • 12:00 midnight (Local time)

  • A 30 percent Shift Premium pay would apply to work hours scheduled after 6pm, Mon-Fri & weekends.

MINIMUM REQUIREMENTS

  • High School Diploma or GED equivalent.

  • Up to one year of customer service in a retail and/or financial services environment.

  • This position will/may require a Property and Casualty license. You must pass a licensing exam and have the ability to become licensed in all applicable states. USAA will provide the study and training environment to assist you with the licensing exam.

PREFERRED REQUIREMENTS

  • 1 year of customer contact experience in a needs-based sales environment

  • Military Service

  • Experience in a fast-paced contact center environment

  • 6+ months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life.

Relocation assistance is not available for this position.

Qualified applicants must successfully complete a pre-employment background and drug screen.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

U-Haul

Posted 2 months ago

VIEW JOBS 10/2/2019 12:00:00 AM 2019-12-31T00:00 Return to Job Search Customer Service Representative Are you an enthusiastic, highly motivated person that would love to start your career in the retail industry with U-Haul? If you are looking for an excellent opportunity that will allow you to grow in an exciting work place; look no further. U-Haul is growing with more than 1700 Moving and Storage locations in the U.S. and Canada, it's no wonder our company has been an excellent source of career and personal growth opportunities for more than 70 years! We are seeking High Energy, Positive individuals that like to make customers smile! In this role you will be part of a driven team and working alongside with some of the top managers in our industry. As a Customer Service Representative you will enjoy flexible scheduling around school, sports and family life! You will work with other team members who have a similar passion for working with customers and making their day. You will be a part of a team that gives back to your community and environment! Our associates receive opportunities for growth and advancement and can be promoted into Assistant Manager and General Management positions! U-Haul meet our customers' needs and demands. U-Haul's needs for Customer Service Representatives are significantly greater on evenings, weekends, and holidays. Day to day duties of a Customer Service Representative: As a Customer Service Representative you will interface with U-Haul customers to identify what they are looking for so that you can recommend the best moving supplies or storage solutions for their moving needs. A Customer Service Representative will assist customers inside the U-Haul Center by educating them on our products and services, answering questions, and preparing rental invoices. Once properly trained, Customer Service Representatives may also assist customers outside on the lot as well by installing trailer hitches and light wiring harnesses on customer's vehicles, ensuring vehicle fluid levels are properly filled, performing clean-up of trucks, trailers, and other rental items, and accepting equipment returned from rental. Primary responsibilities include: * Interact with our guests in a friendly, fast, courteous and efficient manner * Attention to detail in order to promote positive customer interactions * Hear and sense customer needs and keep your manager and fellow team members informed * Complete training and maintain knowledge by participating in on-line and hands on educational and training opportunities * Take pride in every aspect of your work and perform it with energy and enthusiasm * Be a strong team player, with a commitment to continuous learning who provides high quality service to our customers Click on the link below to learn more about the job. https://www.youtube.com/embed/Z7bFOd9Y2ZU U-Haul offers: * Very Competitive Pay * Flexible Hours * Military Veterans highly encouraged to U-Haul Colorado Springs CO

Customer Service Representative

United Services Automobile Association (Usaa)