Customer Service Representative

PAVE A BRIGHTER FUTURE FOR YOURSELF at Unilock!

Unilock, North America's premier manufacturer of concrete paving stones and retaining walls for over 50 years is currently hiring a Customer Service Representative at our Uxbridge, MA facility.

Excellent opportunity to join a company with a great culture where people are valued. Grow your career within a company that shows loyalty, advancement opportunities, and is in an expansion mode.

This position calls for a bright, motivated Customer Service Representative to join our team. Our ideal candidate is a professional who thrives amidst the challenges of a fast-paced environment and possesses an urgency in customer service. You will have the opportunity to bring your energy to a high-performing team, working collaboratively with both our office and yard team members.

What you'll do

• Answering of telephones and satisfying customer requests with a friendly demeanor, and willingness to help at all times

• Support retail customers and contractors with their purchases, via design assistance (calculating square footage required), order entry and any future inquiries that arise

• Retrieve hand-selected product samples from designated sample area and loading into requesting customers vehicles

• Process all check and credit card transactions and ensure payments received balance daily

• Confirm orders for invoice processing and posting

• Review outstanding orders to check for status change on non-committed product at time of entry

• Assist with various mailings, especially those that occur pre-season

• Perform random tractor-trailer checks to ensure load accuracy before delivery

• Match authorized contractors to homeowners' requests via the leads program

• Participate in and assist with cycle counting throughout the year, as well as yearly full yard counts

• Participate in and assist with on-site homeowner clearance sale

• Fill literature requests received via email, telephone or by Territory Manager request

• Other duties and responsibilities as assigned or required

What you need to succeed

• Exceptional customer service skills, with attention to detail and accuracy

• Must have sound problem solving skills to effectively handle customer objections and questions

• Proficiency in all Microsoft Office applications

• Ability to manage competing priorities, work with strict deadlines, attend to projects, and work processes

• Ability to build effective relationships with all customers

• Ability to lift 30 pounds

Perks and Benefits

• Semi-annual performance incentive bonus programs

• Health Benefits available first of the month following start date

• 401K Matching, Profit Sharing Life Insurance, Health Savings accounts

• Reimbursements for Tuition, Gym Memberships and Wellness Programs

• Companywide paid holiday closure between Christmas and New Year's

• Employee discounts, frequent free lunches, Unilock swag, and SO MUCH MORE!