Customer Service Representative

Uline, Inc. Allentown , PA 18101

Posted 3 weeks ago

Customer Service Representative

From $16 to $20 per hour

Pennsylvania Branch
700 Uline Way, Allentown, PA 18106

The Morning Call's 2018 and 2019 #1 Large Employer in the Lehigh Valley!

Uline is seeking Customer Service Representatives to join our Customer Service team.

Available Shift

Monday - Friday, 10:30 AM to 7 PM

Weekends are yours to spend time with family and friends!

Position Responsibilities

  • Guide and process customer orders in a fast-paced environment using world-class technology.

  • Communicate with customers via phone, email and chat.

  • Help customers navigate Uline's website and place orders online.

  • Provide knowledgeable answers to questions about products, pricing and availability.

  • Work with Uline's internal departments to meet our customers' needs.

  • Help resolve product returns, respond to shipping inquiries and answer order status questions.

  • Submit quotes for large quantity orders and custom items.

Minimum Requirements

  • Bachelor's degree or high school diploma with 3+ years of relevant experience. Bachelor's degree strongly preferred.

  • Desire to provide the best possible experience for our customers.

  • Thrive in a fast paced environment with coaching support.

  • Dedicated to excellent attendance.

  • Available for 4 weeks of training, Monday Friday, 8:30 AM to 5 PM.


  • Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.

  • 401(k) with 5% employer match.

  • Paid holidays and generous paid time off.

  • Bonus programs that include annual performance, sales goals and profit sharing.

  • Scholarship program for children of employees.

Employee Perks

  • A complete fitness center with weights, modern equipment and full-service locker rooms.

  • Three miles of beautifully maintained walking trails.

  • Free chair massages.

  • Numerous employee appreciation events throughout the year.

  • Opportunities for community involvement.

About Uline

Uline is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America. We're a family-owned company known for incredible service and quality products. We offer same-day shipping on over 36,000 products found in our 788-page catalog and on our state-of-the-art e-commerce website.

Our quality products, huge inventory and ongoing expansion fuel our incredible growth. This is a great time to join Uline!

EEO/AA Employer/Vet/Disabled

Uline is a drug-free workplace.



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Customer Service Representative

Uline, Inc.