Customer Service Representative

Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

Schedule: Monday

• Friday with rotating Saturdays

TWO MEN AND A TRUCK Milan is NOW HIRING motivated - people loving - customer focused individuals! The right candidate will have a winning attitude, self-motivated and enjoy a fast-paced team environment. They will also possess an ability to build relationships and provide first class customer service utilizing their strategic selling skills and compassion for others. Moving is stressful - join our team and let's take the stress out of our customer's day.

What We Offer

• PTO and Holidays - available after 1 year of employment

• Full-time schedule

• Weekly checks with direct deposit

• Dynamic work environment

• Career advancement opportunities

Responsibilities

• Act as the first point of contact for new and existing customers to establish a rapport and build confidence in our services

• Ask open-ended, probing questions to determine customer requirements and expectations

• Input information into software to estimate cost for customers, as well as scheduling needs for drivers and movers

• Make recommendations according to customer's needs on moving services, boxes, supplies, equipment and other value-added services

• Obtain customer feedback through regular follow-up calls to ensure ongoing customer satisfaction and proactively resolve any complaints

• Prepare all move-related paperwork and documents on a daily basis

Requirements

• High school diploma or GED is required; associates degree in related field preferred
• 6 months

• 1 year of customer service and/or office experience is required

• Availability for some weekend and evening shifts required

• Availability to report to multiple office locations in the Greater Toledo area

• Excellent customer service skills; effective listening and communication

• Organization+ time management skills

• Ability to analyze and solve problems effectively; consistent attention to detail

• Demonstrated understanding and application of effective selling strategies and techniques

• Confidence to initiate customer contact, and comfortable asking for the sale

• Basic computer and keyboarding skills

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Toledo, Ohio. The employer at this location is Sean P. Gallagher Enterprises, Inc..

Findlay

We're Hiring!

102 Crystal Ave Unit H

Findlay, OH 45840

United States

How to get here

567.525.4756

Ready to join the Findlay team?

Apply Now