Customer Service Representative

Customer Service Representative

TWO MEN AND A TRUCK is NOW HIRING enthusiastic, customer-focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.

What We Offer

• Average earning potential: $45,000 - $55,000 annually (includes base pay, bonuses, and incentives!)

• Commission-based incentives: average $6,000 - $10,000 per year

• Monthly bonus opportunities: average $100 - $300+ monthly

• Paid Time Off

• Benefits: dental and optical available

• 401(k) with company match

Responsibilities

• Provide outstanding customer service on all calls and web leads

• Recommend and sell solutions according to customer's needs for moving services, boxes, supplies and equipment by asking open ended and probing questions

• Enter, schedule and coordinate customer moves

• Prepare and accurately complete all required paperwork

• Follow-up with customers post-move to ensure satisfaction

• Proactively resolve customer concerns, complaints or customer service issues

• May participate in other sales, marketing and networking activities in addition to charitable move coordination

Requirements

Because moving is stressful, we seek candidates with a commitment to customer service and exceeding expectations. As a customer service representative, you should be comfortable in a fast-paced environment and able to adapt quickly to changing priorities.

• High school diploma or general education degree (GED)

• A minimum of 6 months - 1 year of sales and/or customer service experience

• Excellent customer service skills

• Demonstrated understanding and application of effective sales strategies and techniques

• Ability to multi-task and stay organized

• Strong team player who works productively with a wide range of people and personalities

• Basic computer literacy and intermediate typing skills

• Clean driving record

• Ability to pass a background check and drug test

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Fraser, Michigan. The employer at this location is Pacwell, Inc.

Macomb

We're Hiring!

34113 Doreka Drive

Fraser, MI 48026

United States

How to get here

586.415.8115

Ready to join the Macomb team?

Apply Now