Customer Service Representative
Processes orders for Spirits, Fine Wine, etc received by mail, telephone, fax, E-mail or personally from customer or company employee by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Edits orders received for price and nomenclature.
Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
Writes or types order form, or enters data into computer, to determine total cost for customer.
Prints shipment documents and forwards to the Customer Service Manager for review.
Records or files copy of orders received.
Follows up on orders to ensure delivery by specified dates.
Computes price, discount, sales representative's commission, and shipping charges as required.
Prepares invoices and shipping documents such as export papers, commercial invoices.
Checks shipping orders to ensure they are accurate with regards to quantity shipped; this is done by comparing shipping documents with computer generated reports.
Specifies if special labeling is required for shipment and in some instances supplies to the shipping department.
Receives and checks customer complaints.
Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
Compiles statistics and prepares various reports for management.
Types quotes and maintains files for all quotes that are processed.
Maintains customer name and address data base.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School diploma or general education degree (GED); or one to three months related experience and/or training: or equivalent combination of education and experience.
Ability to read and interpret documents such as procedure manuals, work instructions, software manuals. Ability to write routine reports and correspondence. Ability to speak and communicate well with customers.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
OTHER SKILLS AND ABILITIES
Must be familiar with current software packages such as Micro soft Word and Excel
Must be familiar with all products lines and customer base.
Must be familiar with the data works system and be able to input and retrieve data.
CERTIFICATES, LICENSES, REGISTRATIONS
TABC Certification is preferred
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts on occasion.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.
Twin Liquors LP