Customer Service Representative

TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency ("RF") components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards ("PCBs"). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

Job Description

The Customer Service Representative manages customer accounts by developing and facilitating productive and effective business relationships for TTM. Reporting to the Program Manager, the Customer Service Representative promotes and maintains positive customer relations by responding to customer inquiries in a timely manner, with significant interaction with the Operations and Quality teams. As an integral member of Program team, the Customer Service Representative is responsible for the successful execution of the purchase order entry/modification process, RMA processing, and overall maintenance/updates to TTM's ERP system regarding customer activity.

Duties & Responsibilities:

• Responsible for the achievement of customer satisfaction by providing high quality and timely service to all internal and external customers. Analyze and understand customer requirements and take prompt, appropriate action that exceeds expectations.

• Work to develop customer relationships through collaboration, respect, professionalism, trust and integrity.

• Respond to customer inquiries on pricing/availability, product information, order receipt, ship status, returns and samples.

• Work cross-departmentally with TTM Production Control and other areas to obtain accurate and timely information for customers and resolve problems where necessary.

• Maintain updates in ERP related to purchase orders, RMAs, etc.

• Recommend quality improvements to policies and procedures.

• Comply with and support all department and corporate policies and procedures, included but not limited to safety, security, ESD and OSHA guidelines.

• Perform all other related duties as assigned.

Essential Knowledge and Skills:

• Customer service mindset required.

• Demonstrated ability to perform and prioritize multiple tasks through effective time management skills.

• Comfortable working in a fast paced environment. Prior Sales Administration experience in a Manufacturing environment a plus.

• Must have strong computer skills and the ability to learn and use company and customer systems. Proficient computer skills including PowerPoint, Excel, Word, Adobe, Outlook for Email and Meeting Scheduling, and File Explorer. Knowledge of AS400, Powerlink and/or Oracle a plus. Experience with Web based customer portals a plus.

• Professionalism, flexibility, resilience, and a solutions-oriented attitude. Team oriented attitude to support the organization.

• Must be self-motivated and goal-oriented with a strong work ethic. Driven to meet deadlines.

• Excellent oral and written English communication skills.

• Excellent organizational skills and strong attention to detail.

• Regular attendance is an essential job function of this position.

• Due to ITAR requirements, applicants must be a U.S. Citizen or a Permanent Resident.

Education and Experience:

• Associates Degree required; Bachelor's Degree preferred. Related equivalent experience will be considered.
• 3+ years' experience in customer-facing role.

Compensation and Benefits:

TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire.

Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that my be hired in New York, California and Colorado. For California-based roles, compensation ranges are based upon specific physical locations.

Export Statement:

Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.