Customer Service Representative

JOB DESCRIPTION

TITLE: Customer Service Representative

REPORTS TO: Director, Customer Service and Operations

LOCATION: Houston, TX

DEPARTMENT: Operations

FLSA STATUS: Non-Exempt (Hourly)

I. THE COMPANY:

Triton International Limited ("Triton") www.trtn.com is the world's largest lessor of intermodal freight containers and chassis, with approximately $12 billion in assets generating nearly $1.5 billion in annual revenue. Triton leases its fleet of containers to virtually all of the world's largest shipping lines under a variety of short-term and long-term leasing structures designed to help the shipping lines finance their growth improve their operating efficiency and better balance their global trade flows. Triton operates its business through 20 offices in 16 countries, and services its customers through a network of around 400 third party operated depot facilities spread across 46 countries.

II. FUNCTIONAL SUMMARY:

This position is responsible for providing the highest level of service to Triton's customers, internal and external, for the day to day workings of the region. This includes monitoring depot activity and reporting, follow up calls with customers, maintaining container data in the computer system related to all activity, and troubleshooting when and where required. The position will communicate directly with dedicated customers, depots and vendors. Providing hands on, direct support to the Marketing, Sales and Technical team is also an essential aspect of the position. Good communication skills and the ability to respond/act promptly to any inquiries regarding operational matters, availability, repairs and trucking are a must.

III. JOB RESPONSIBILITIES:

• Handle and follow up and/or distribute accordingly all incoming calls & emails from customers and depots.

• Communicate with customers, depots, vendors and the internal Marketing and Sales Team in a timely and efficient manner. Maintaining good relationships with all.

• Handle all customer inquiries such as bookings, sales orders, availability, technical details, outstanding bookings/redeliveries, etc. Some of these queries will require assistance from Operations, Marketing or Technical Manager.

• Ensure that all Electronic Data Interchange ("EDI") daily activity input is correctly posted in the system on a daily basis.

• Handle the Customs Clearance process and documentation within assigned geographical "area".

• Handle the estimates, approvals and repairs process escalating any issues as needed to ensure corrective solutions for assigned geographical area.

• Maintain up to date knowledge of system enhancements and developments pertaining to Triweb, Trifleet and IAS.

• Equipment management, monitoring, and inventory control in assigned ports and depots.

• Maintain computer system data as it relates to the ports, depots, and customers.

• Other tasks and responsibilities as needed.

IV. JOB REQUIREMENTS:

KNOWLEDGE REQUIRED:

• 1-3 years of customer service experience in the container leasing, shipping, logistics or transportation industries OR certification or course study in supply chain management required.

• Bachelors or Associates degree preferred.

• General knowledge of the container/shipping industry and/or eagerness to learn.

• Proficient in Microsoft office and adaptable to in house systems.

SKILLS & ABILITIES REQUIRED:

• Ability to simultaneously manage and prioritize multiple tasks to completion.

• Strong written and oral communication skills and interpersonal skills.

• Demonstrated ability to perform efficiently in a team environment.

• Self motivated, high energy level and positive attitude.

• Must be flexible and adaptable to various personalities and levels of management both internally and within the customer network.

• Ability to build and maintain good customer and vendor relations.

• Ability to work under pressure and time constraints and have a pro-active attitude for solving queries.

• Must be at a commutable distance (within 50 miles) to the Houston office.

• We follow a hybrid working schedule of 3 days in the office (Monday - Wednesday).

• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Triton is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.