Customer Service Representative

At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What's in it for you:

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

The Customer Service Representative will provide accounting support to the DLR team, including reporting and entries to assist services expansion and daily workflow. Month-end financial close activities also required.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!

• Family building benefits include fertility coverage and adoption/surrogacy assistance.

• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

• Paid time off, including in support of volunteer and parental leave needs.

Educational and training opportunities through company programs along with tuition assistance and student debt support.

• Learn more about our benefits here!

Where is the work:

This position is onsite in Benicia, CA. Work schedule is Monday-Friday 8am-4:30pm

What you will do:

• Answer multi-line phone

• Respond to customers via phone and e-mail

• Enter service calls in database

• Work together with office staff/Service Manager in dispatching technicians

• Making sure all jobs are covered

• Data entry of job updates

• Prepare quotations for customers

• Place orders, track, and receive parts

• Research replacement parts - vendors, part numbers, etc.

• Answer questions and "sells" maintenance contracts via phone inquiries

• Prepare maintenance contract quotations

What you will bring:

• Minimum 3 years experience in customer service

• Fluent in English, both oral and written

• Familiar with all standard MS Office applications

Key Competencies:

• Strong communication skills and integrity

• Open and reliable personality

• Strong organizational and time management skills and accustomed to managing deadlines

• High performer

• Team player

• Accurate person, with good attention to detail

• Analytical skills

Compensation:

Total Target Compensation: $50,000 - $60,000 plus overtime potential

Disclaimer: This "range" could be a result of seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, or because of a system the employer uses to measure earnings by quantity or quality of production (so, for example, positions that may not have traditional salary ranges). Our prosperous commission plans grow over time with a successful employee's growing pipeline. Some sales professionals may eventually move to 100% commission.

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.