Customer Service Representative

Trademark Mechanical Hayden , ID 83835

Posted 2 months ago

Trademark Heating, Cooling, & Electrical is an established HVAC company providing commercial and residential services to communities across the Inland Northwest. We currently are looking for a Customer Service Representative to join our team in Hayden, Idaho.

Are you are looking for a company where the quality of your work matters, where you are treated like family, and where you can build a lifetime career?

If this sounds like your kind of place, we want to hear from you!

Reasons to work with Trademark Heating, Cooling, & Electrical:

  • Employer paid medical (on CORE plan) with vision and dental

  • 401K with company match

  • Employer paid life insurance (buy up available)

  • 6 paid holidays annually

  • Paid PTO

  • Year-round work with no layoffs during slow seasons

  • Employee development and advancement opportunities

  • Annual bonuses based on company profitability

Pay Scale: $17-$19hr, depending on experience

Primary Job Description: The Customer Service Representative (CSR) directly influences the customer experience by acting as a liaison between customers and the company. The CSR is responsible to provide accurate, timely, and professional information to clients, customers, and guest through answering phones and in-person interactions. This important support role is the first memorable connection that many of our customers have, so it is critical that this person is focused and dedicated to providing a positive customer service experience.

Required Qualifications

  • Experience working with a multi-line phone system.

  • Ability to multi-task

  • Advanced customer service skills

  • Accurate and timely data entry skills

  • Excellent verbal and written communication skills

  • Ability to work independently and/or within a team

  • One-year related experience and/or training in customer service, management in a service industry or equivalent combination of education and experience.

  • Organized

  • Dependable and reliable attendance

  • Ability to follow written and verbal directions as given.

  • Problem solving skills

  • Computer skills

  • High school diploma or general education degree (GED)

Desired Qualifications

  • One-year in a professional office setting

  • Two-years of customer service experience

  • Advanced computer skills

  • Strong interpersonal skills

  • Positive and forward-thinking attitude

  • Ability to communicate clearly and concise with various audiences and customer

We are looking for candidates that not only want to grow a lifelong career but candidates that believe in Trademark Heating, Cooling, & Electrical's Vision Statement:

Trademark Heating, Cooling, & Electrical is a fun and vibrant place to work. It is regarded as "The Place to Work".

Our core belief is in the power of our people and the connection of our team. This combination is why our positive and engaging culture, built on trust and open communication, is unmatched by any other company.

Our team takes great pride in providing exceptional customer service. We have fun looking for ways to "WOW!" our customers. Our willingness to always do the right thing along with a determination to grow as individuals and as a team make us the company of choice for all Heating and Air Conditioning needs in the markets we serve.

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Customer Service Representative

Trademark Mechanical