Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Service Representative

Expired Job

Touchstone Mason , OH 45238

Posted 2 months ago

Touchstone is looking for a bright, friendly, and energetic Customer Service Representative to join our team! The ideal candidate will be ready to tackle all aspects of customer service from start to finish including but not limited to managing phone calls, emails, and troubleshooting order issues. They will be required to resolve product or service problems and clarifying the customer's complaint; determining the cause of the problem then selecting and executing the best solution. Must be ready to jump in and assist where needed.

Roles and

Responsibilities:

-Manage all customer service phone calls and return voicemails daily

-Return all customer service emails promptly and courteously

- Manage all exchanges and returns

-Manage inventory as related to exchanges and returns

-Troubleshoot any issues that arise from order to delivery

Required Skills:

- Zendesk expirience prefered

-excellent verbal and written communications skills

-the ability to multi task

-Strong organizational and time-management skills

-Process a strong sense of detail-orientation

-Must be a team player- willing to pitch in when needed

-Have a friendly and calm demeanor

Requirements

-Must be at least 18 years old

-1+ years of experience

-Must have a High School Diploma or GED

-Must be able to lift up to 49 pounds with or without reasonable accommodation

-Successful candidates will be required to pass a post offer, pre-employment drug screen and background check

-Qualified applicants with criminal histories will be considered in a manner consistent with all applicable local, state and federal laws

Benefits

-Competitive Compensation - $13-14.50hr depending on experience

-Benefits/401k match

-Personal Development Culture

-Learning & Development System

-Great working environment!

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Care Representative

Kelly Services, Inc.

Posted 3 days ago

VIEW JOBS 12/13/2018 12:00:00 AM 2019-03-13T00:00 Kelly Services is currently seeking several Customer Care Representatives for one of our top Healthcare Insurance clients for their Mason, OH location. The Customer Service Rep will respond to customer questions on the telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Pay Rate: $15.75 per hour Working Hours: Flexible to work any 8 Shift between 8:00 AM and 8:00 PM Monday through Friday - 40 Hours Per Week! Duration: Contract Job with a Full-time Hire Opportunity! Job Duties: * Analyzes problems and provides information and solutions. * Operates a computer to obtain and research information plus documents information, activities and changes in the database. * Thoroughly documents inquiry outcomes for accurate tracking and analysis. * Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. * Researches and analyzes data to address operational challenges and customer service issues. * Receives and places follow-up telephone calls and e-mails to answer customer questions that are routine in nature. * Seeks, understands and responds to the needs and expectations of internal and external customers. * Required to meet department goals. Job Requirements: * Requires a High School diploma or equivalent. * Must have 1 year of previous experience working in a Customer Service and/or Call Center environment. * Healthcare experience is a plus! * Excellent oral, written and interpersonal communication skills required. * Strong organizational, problem-solving and PC skills required. * Proficiency with computer navigation and data entry skills are required. As a Kelly Services candidate you will have access to numerous perks, including: * Exposure to a variety of career opportunities as a result of our expansive network of client companies * Career guides, information and tools to help you successfully position yourself throughout every stage of your career * Access to more than 3,000 online training courses through our Kelly Learning Center * Weekly pay and service bonus plans * Group-rate insurance options available immediately upon hire (Available for purchase and administered by a designated third-party vendor) It's a great opportunity to get your foot in the door and gain valuable experience so apply today!! Important information: This position is recruited for by a National Kelly Recruiter, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the "SUBMIT RESUME" button below. Please email Kim Smith at smith22@kellyservices.com for any additional questions about the job posting. Kelly Services, Inc. Mason OH

Customer Service Representative

Expired Job

Touchstone