Customer Service Representative

Introduction

Are you a people person with the ability to problem-solve? Do you thrive in fast-paced environments and enjoy providing top-notch service to customers? Look no further than Thornton & Grooms - a company dedicated to empowering individuals like you to reach their full potential.

Why Join Thornton & Grooms?

Thornton & Grooms is more than a workplace; we are a dynamic community committed to unlocking your full potential. Join a culture that values continuous professional development, integrity, and collaboration. A place where core values are more than just words on a wall, but the principles we live by. We understand a healthy balance is essential to our employee's well-being and success. This is why we offer comprehensive benefits and no on-call for our field professionals. Our people don't just work here; they thrive here. Thornton & Grooms. Trusted & Guaranteed since 1937.

More About the Position

• Pay starts at $17 per hour & increases based on skill level

• Fills the 3-day board by converting inbound customer calls into appointments for our field staff

• Consistently hits a raw inbound booking rate

• Have an average handle time of 3-6 minutes

• Onboards at least one customer per day into our Home Care Club

• Actively participates in ongoing training through T&G, meetings, and company events

• Handles different communication methods with customers (ie. emails, chats, voicemails and live phone calls)

What Does It Take?

• 1+ years of customer service or post high school educational experience

• A passion and drive to explain, present, and honestly provide options to customers

• Ability to work specific schedule they are assigned

• Ability to come into the office for working hours

• Ability to pass the prescreening requirements: Clear 9-panel drug test, background check, and a clean motor vehicle report for the past three years

What Benefits Can You Look Forward To?

• Paid community service and wellness days

• Excellent medical, dental, vision, and life coverage (with HSA matching options)

• 1:1 match on retirement savings (up to 3.5%)

• Free Home Care Club and 50% discount on the services we provided

Check Out Our Reviews at the Link Below

Stop by for an onsite interview:

Every Friday, at 9 am Every Monday at 3pm

Every Tuesday at 4 pm

Please arrive at 24565 Hallwood Ct Farmington Hills, 48335. This building is the first building you will see with the Thornton and Grooms trucks. We do have two buildings.

Parking: Please park in one of our two building lots only. We have signs indicating where the addition parking is along the tree line faces away from Halsted (behind the skating rink), where our trucks are. If you are unsure, please ask one of our staff members when you enter the building and they will guide you on where to park.

Plan to be here around an hour and a half as we will give an overview of the company, a tour of our facility, and an on-site interview.

Check out our reviews at the link: Learn More About Our Company | Thornton & Grooms (thorntonandgrooms.com)