Customer Service Representative, Terrell, TX

Maines Paper Terrell , TX 75160

Posted 3 weeks ago

The Customer Service Representative (CSR) assists and supports all customer relations and distributor sales representatives to promote sales and profits. This role is responsible for answering customer and sales personnel questions, addressing customer requests and issues, communicating matters of significance to appropriate personnel, and addressing any concerns related to the delivery of orders.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Daily communication with customers and sales personnel for the purpose of taking orders.

  • Support DSRs relationship with customer by acting as a backup for required communications with customers.

  • Add items to an order.

  • Use suggestive selling techniques with customers to increase sales and profits.

  • Demonstrate professional telephone skills in all interactions with internal and external customers.

  • Handle all customer complaints and inquiries.

  • Handle pricing inquiries.

  • Process credit memos for product pick-up and pricing errors/credits.

  • Fax material to customers at the direction of the DSM.

  • Take care of out of stocks by calling the customer, and/or making or suggesting suitable sub.

  • Accept orders for special two day meat orders.

  • Take special order requests from DSRs.

  • Help in providing samples at the request of DSRs.

  • Fill out order release forms for off day deliveries.

  • Assist at the customer service window.

  • Assist brokers and vendors obtaining products or samples.

  • Assist with all incoming calls into the department.

  • Communication with customers and DSR's regarding out of stocks, special orders and special delivery requests.

  • Communication with customers of delivery schedule changes due to holidays and mechanical problems.

  • Complete special projects and other duties as assigned.

QUALIFICATIONS, KNOWLEDGE, and SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the qualifications, knowledge, skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Ability to maintain a positive and professional demeanor at all times. Must interact diplomatically with internal and external customers. Must possess a pleasant telephone manner with strong verbal and written communication skills presenting information in a clear and concise manner. Strong attention to detail and accuracy. Customer service focused with strong organization, time management, and follow up skills. Strong computer skills including MS Office Suite and SAP.

If you're looking for challenge, growth, and genuine job satisfaction, then look to Maines!

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


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Customer Service Representative, Terrell, TX

Maines Paper