Customer Service Representative - Tennova Medical Group, Lafollette, Full T

Job Description

Responds to telephone and/or written inquiries from employees, managers and vendors (phone, email, voicemail, fax) using predefined scripts. Advises employees on how to utilize self-service platform to perform self-service transactions.

Develops broad base of knowledge with respect to CHS processes and protocols to leverage efficiency and efficacy. Executes Call Center responses, providing a high standard of customer service and satisfaction. Maintains performance metrics in line with Call Center key performance indicators (KPIs). Effectively manages own workload.

Contributes, where appropriate, to the identification of Call Center effectiveness, efficiency and process improvement opportunities and related measurement metrics; executes against effectiveness measurement metrics. Skills Preferred: Possess functional knowledge of call center operations and basic knowledge related to Customer Service skills, policies and procedures in the execution of responsibilities, emphasizing attention to detail of daily responsibilities.

High School diploma or equivalent. At least 6 months of previous experience.