The Customer Service Representative responds to a variety of service telephone inquiries from insureds and other eligible members of the Federal Family. This will include but is not limited to processing and initiating transactions per customer requests, researching and resolving issues, and utilizing the administrative system and peripheral systems to respond to customer inquiries. The ideal candidate is empathetic, upbeat, and enjoys talking on the phone to problem-solve for customers and has the ability to multitask.
Excellent interpersonal and telephone communication skills. Possess a high degree of tact, diplomacy, confidentiality, and professionalism when dealing with customers.
Must be comfortable utilizing multiple transaction systems (both web based and in-house) simultaneously. Proficiency with Microsoft Outlook and Word required. Ability to work under pressure in a high call volume Call Center. High school diploma or equivalent.
Must receive Long Term Care Professional designation within 9 months of employment (in-house program and study time provided).
1+ years of experience as a Customer Service Representative. Basic knowledge of insurance products.
This is a part time 20 hour per week position with the following schedules available:
Schedule Option #1:
Monday: 9:00am-5:30pm, Tuesday: 9:00am- 3:30pm, Friday: 9:00am- 3:30pm.
Schedule Option #2:
Schedule Option #3:
Training will be required Monday-Friday 9:00am-3:00pm for approximately three weeks then candidate will move to their designated schedule.
Anticipated start date: June 14, 2021.
FedPoint is an equal opportunity employer. Our company is a Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) federal contractor and committed to hiring veterans.
Long Term Care Partners