Customer Service Representative (Teller)

Central Valley Community Bancorp Prather , CA 93651

Posted 2 months ago

STATUS: Non-exempt, regular full-time, 30-40 hrs. per week

This position provides coverage at multiple branch locations in the region for absent branch customer service employees.

Purpose: Process cash and account transactions, maintain proper records, and assist customers with related services. Recognize cross-sell opportunities and refer customers to appropriate products and services.

Essential Duties & Responsibilities:

With or without reasonable accommodation must be able to perform all essential job functions as described below.

  • Greet customers and determine what services or assistance they require.

  • Receive, verify and process routine cash, check and deposit account transactions within authorized limits.

  • Monitor, maintain custody of, and balance drawer cash and coin.

  • Process customer requests for service related transactions, e.g. foreign currency.

  • Scan transaction documents into branch capture system.

  • Complete required reports to document cash or negotiable instruments pursuant to regulatory requirements.

  • Perform assigned tasks associated with monthly certifications.

Knowledge, Skills and Abilities:

  • Basic math skills (addition, subtraction, multiplication and division).

  • Professional and service-oriented demeanor and communication skills.

  • Ability to identify denominations and count currency.

  • Proficiency at speaking, reading and writing English.

  • Aptitude for detail and organization.

  • Proficiency at using personal computers, including keyboarding.

  • Proficiency in non-English languages, preferred.

Experience and/or Education:

  • Prior bank teller experience or cash handling in a retail service environment, preferred.

  • Professional communication, public speaking and presentation skills, preferred.

  • Proficiency at navigating Windows-based computer applications, preferred.

Travel/Physical Demands

  • Travel between the region with the potential for additional travel within the bank's footprint during special assignment.
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Customer Service Representative (Teller)

Central Valley Community Bancorp