Customer Service Representative Teleservices FIS

Gc Services Limited Partnership Knoxville , TN 37902

Posted 2 months ago

Overview

Provides quality service and information regarding various available products to inbound callers.

Responsibilities

  • Answer incoming telephone calls

  • Provide call completion and/or alternate solutions for the caller

  • Deal with all customer calls, despite the degree of difficulty, in a courteous and business-like fashion

  • Provide excellent quality customer service and do everything possible to resolve matter to caller satisfaction, within client guidelines

  • Adhere to Company attendance, punctuality, and meal and rest break requirements

  • Maintain concentration and focus in order to meet performance goals

  • React positively to an ongoing, changing environment

  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals

  • Maintain good working relationship with assigned supervisors and coworkers

  • Work safely without presenting a threat to self or others

  • Perform additional duties as required by management

  • Perform other duties as assigned by management

Qualifications

Education:

High School Diploma or GED is required

Experience:

No experience necessary

Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

Skills & Abilities:

  • Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing

  • Excellent customer service experience

  • Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information

  • Must be able to maintain a high level of confidentiality in dealing with customer information

  • Must be able to provide quality customer service and able to work with difficult or abusive customers, on occasion, while still maintaining a strict level of professionalism

  • Ability to establish and maintain effective working relationships with supervising personnel and co-workers

  • Ability to remain alert and ready to accept calls, even during periods of low call-volume

  • Ability to project and convey a positive, concerned, and professional image to customers

  • Ability to be adaptable and quickly adjust to change

  • Must be able to conduct data search efficiently and effectively while working within specific time constraints

  • Ability to maintain a well-organized work area

  • Must be able to maintain specific level of punctuality and be flexible to work at any time within center hours

  • Concentrate and focus for extended periods of time

  • Cope with high-stress and changing environment

  • Adhere to policies and procedures

  • Adhere to work schedule and punctuality requirements

All job offers are contingent upon completion of drug and background checks.

GC Services is an equal opportunity employer: M/F/Disabled/Vet

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Customer Service Representative Teleservices FIS

Gc Services Limited Partnership