Customer Service Representative

Telamon Carmel , IN 46033

Posted 4 weeks ago

Telamon is hiring a Customer Service Representative in our Carmel, IN headquarters. The Customer Service Representative is the main point of contact for all inbound and outbound customer service communications. Communicates all customer requirements to all necessary internal departments to ensure that customer delivery goals are accomplished within production and material capabilities. Responsible for maintaining customer quotes and internal product changes, including ECO coordination as well as BOM, routing and pricing updates.

Essential Duties and Responsibilities:

  • Interface with other departments (Purchasing, Engineering, Production & Warehouse) to ensure customer order deadlines are met.

  • Main point of contact for the customer planning managers. Communicate incoming changes to orders, cancellations, and quantity changes. Coordinate with Production and Purchasing to ensure all material is in house to fulfill order changes without jeopardizing future orders, etc.

  • Communicate shipping issues with customer planning managers and internal shipping department. Assist with expediting finished goods to ensure customer delivery goals are met; assist with shipping paperwork preparation and document distribution.

  • Manage and maintain pricing changes on items; re-quote finished good pricing from all unit cost changes.

  • Create finished BOMs and routings.

  • Process NAFTA forms from customer.

  • Prepare project reports when required.

  • Administrator of Engineering Change Orders (ECOs). Manages changes to ensure smooth changeover.

  • Monitor and handle internal NCMR process, when required.

  • Monitor AR reports weekly, communicate exceptions to customers and maintain internal reporting, as required.

  • Support special projects, as needed.

Skills and Abilities Required:

  • Strong organizational skills and extraordinary attention to detail.

  • Strong interpersonal, written and verbal communication skills.

  • Strong problem solving and analytical skills.

  • Self-starter and team player.

  • Ability to apply good judgment to correspondences, oral/written instructions and memos.

  • Willingness to perform duties outside the predefined scope.

  • Conscientious, committed to a high standard of personal and professional ethics.

  • Ability to work independently in a fast-paced environment.

  • Proficient in MS Office.

  • High level of expertise in ERP systems, preferably Oracle.

Education and Experience Required:

High School Diploma and 3 to 5 years of manufacturing support experience.

Education and Experience Preferred:

Bachelor's degree in Business, Finance or Technology


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Customer Service Representative