Customer Service Representative

TD Garden Washington , DC 20319

Posted 3 months ago

  • About Us:

EMCOR Government Services offers an experienced single-source solution for meeting the routine and mission-critical needs of federal, state, local and other government organizations. By combining our expert professional technicians, commercial best practices, extensive facilities knowledge and strong commitment to reliable, responsive service, we enable our government clients to achieve consistently high-performance facilities, on-time projects and long-term value.

Job Title: Customer Service Representative

Job Summary:
EMCOR Government Services has an immediate need for a Customer Service Representative to provide superb customer service assistance in support of the Facility Logistics Services Division at the FBI Facilities in Washington D.C.

Major Duties and Responsibilities:

  • Respond to facility and logistics service requests from customers via phone, fax, email, and in person

  • Input service requests in the CAFM/Tririga system and create minor reports

  • Ensure that accurate and quality data is being entered into the system to include verification if required

  • Make follow up calls on all urgent service requests

  • Immediately notify the on duty, Duty Supervisor and the appropriate shop lead on all urgent matters

  • Respond to parking requests received via phone, email and in person and issue permits in accordance with the parking policy

  • Provide minor support to the Auto Desk during shortages and after duty hours

  • Respond to reservation requests via phone, fax, email and in person and provide reservation confirmations via email


  • Active Top Secret Clearance

  • Good customer service skills

  • Must have strong oral, communication and interpersonal skills and possess computer skills with a proficiency in Microsoft Outlook

  • Ability to multi-task and follow instructions

  • Possess basic typing skills

  • Ability to adapt to changes

  • Unless a higher degree is specified in this job posting, all positions require a minimum high school diploma or equivalent (GED).


We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Eagle Bancorp, Inc.

Posted Yesterday

VIEW JOBS 8/24/2019 12:00:00 AM 2019-11-22T00:00 GENERAL SUMMARY: Establishes, retains and deepens relationships with new and existing clients. Provides quality service to internal and external clients through effective and professional written and verbal communication. Processes teller transactions and balances cash accurately and efficiently. Resolves basic service issues by maintaining a developed working knowledge of basic bank products and services while referring more complex requests to appropriate colleagues or departments. Possesses strong knowledge of the platform and teller systems. Proactively and reactively contacts clients to identify additional banking needs to strengthen client relationships and meet cross-sell goals. Serves as main point of contact for client problem resolution. Complies with policies, procedures, rules and regulations, and completes training requirements as warranted for the position. MAJOR DUTIES AND RESPONSIBILITIES: * Consistently provides excellent customer service when opening deposit accounts, when servicing, performing account maintenance and establishing account related services. * Receive and accurately process deposits, withdrawals, and other financial related transactions (loan payments, cashier's checks, etc) to customers. Accurately balance teller cash drawer and transactions daily and maintain high degree of accuracy with the processing of transactions. * Follow all policies and procedures as they pertain to the performance of the position (Teller Manual, Opening New Accounts, Security, BSA, etc). * Answer basic questions regarding EagleBank products and services. Responsible for recognizing and referring sales opportunities. * Ensures proper completion of CTR's, balancing of the ATM, Night Drop deposits and balancing TCR as applicable. * Follows and remains current on all policies, procedures and applicable regulations that pertain to handling of customer accounts, security, compliance and internal control guidelines. * Responsible for contributing to assigned branch cross-sell and product sales and participates in outbound sales call activities. * Assist with daily Branch opening procedures to ensure that the branch is open on time and ready to conduct business. Assist with Branch closing procedures. * Assist BM/BSM with preparation of monthly audit package. * Assist with branch vault and cash supply, when applicable. Prepares, receives, and processes cash shipment per procedures, ensuring adequate currency supplies at all times * Assist with duties performed under dual control, customer inquiries , account research, check orders, etc. May act as back-up to vault custodian as needed. * Masters the use of TellerInsight, IBS, Deposit Origination and SRM processing. * Timely completion of required training. Required Education/Experience: * High School Diploma or equivalent * 1 year cash handling * 2 years Platform/Opening/Servicing/Closing Accounts or equivalent internal EagleBank branch banking Eagle Bancorp, Inc. Washington DC

Customer Service Representative

TD Garden