EMCOR Government Services offers an experienced single-source solution for meeting the routine and mission-critical needs of federal, state, local and other government organizations. By combining our expert professional technicians, commercial best practices, extensive facilities knowledge and strong commitment to reliable, responsive service, we enable our government clients to achieve consistently high-performance facilities, on-time projects and long-term value.
Job Title: Customer Service Representative
EMCOR Government Services has an immediate need for a Customer Service Representative to provide superb customer service assistance in support of the Facility Logistics Services Division at the FBI Facilities in Washington D.C.
Major Duties and Responsibilities:
Respond to facility and logistics service requests from customers via phone, fax, email, and in person
Input service requests in the CAFM/Tririga system and create minor reports
Ensure that accurate and quality data is being entered into the system to include verification if required
Make follow up calls on all urgent service requests
Immediately notify the on duty, Duty Supervisor and the appropriate shop lead on all urgent matters
Respond to parking requests received via phone, email and in person and issue permits in accordance with the parking policy
Provide minor support to the Auto Desk during shortages and after duty hours
Respond to reservation requests via phone, fax, email and in person and provide reservation confirmations via email
Active Top Secret Clearance
Good customer service skills
Must have strong oral, communication and interpersonal skills and possess computer skills with a proficiency in Microsoft Outlook
Ability to multi-task and follow instructions
Possess basic typing skills
Ability to adapt to changes
Unless a higher degree is specified in this job posting, all positions require a minimum high school diploma or equivalent (GED).
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer.