Customer Service Representative

Come Work with Us!

Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/

Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.

Ready to build a career? It's time to look at Taylor.

Your Opportunity: Taylor Corporation is seeking a Customer Service Representative to join the team at our Jeffersonville, IN, facility!

Shift Available:

• 12:00 PM to 8:30 PM, Monday - Friday with overtime as required.

Your Responsibilities:

• Act as first point of contact at the production facility to resolve customer issues

• Prepare and monitor high priority customer orders

• Support & consult with the national customer service team to provide recommendations and solutions

• Provide assistance primarily via email and some phone calls

• Assist sales with customer orders to include pricing and order status

• Coordinate daily with production scheduling to ensure on time processing of orders

• Support the facility's front office duties including sorting and organizing files, cross-training on order management & accounting applications

You Must Have:

• High school education or equivalent

• Minimum of one year experience in Customer Service-related field

• Ability to communicate professionally both verbally and in writing

• Must possess professional phone and email etiquette

• Strong multi-tasking ability, attention to detail, and analytic problem-solving skills

• Ability to work well independently as well as in a team environment

• Strong computer experience including the Microsoft Office suite

We Would Also Prefer:

• Knowledge of printing processes and pricing

About Taylor Corporation

One of the top five graphics communications companies in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For 45 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning more than 25 states and nine countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.