Customer Service Representative

• Customer service skills with good written, verbal communication skills and comprehension

• Ability to communicate clearly and professionally with members by phone to process banking requests and provide information based on set procedures (Inbound/Outbound)

• Provide operational support to members with their Banking - Auto Loans line of business or product Review accounts and processes transactions that may require action.

• Identify and confirm the member's immediate request(s) and works to resolve issues.

• Explore member's needs and recommend funding an outstanding Loa n.

• Maintain a high level of member satisfaction and demonstrate commitment to quality through member interactions.

• Identify and handle existing and emerging risks that stem from business activities and the job role. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follow written risk and compliance policies and procedures for business activities

• To have good data entry skills

Expertise in Banking Lending process will be an additional advantage