Customer Service Representative

Systemax Inc. Milwaukee , WI 53201

Posted 2 months ago

Global Industrial, a Systemax Company

Corporate Overview

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over 1.7M industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions and government agencies as well as consumers.

Key Responsibilities

  • Address inbound customer questions and concerns arriving via phone and email

  • Own the entire interaction with that customer and provide total resolution for their needs

  • Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes

  • Investigate and resolve customer inquiries related to their orders or shipments

  • Update systems and document all interactions with customers, associates, and partners

  • Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries

Duties & Requirements:

  • Efficiently and professionally communicate with customers and assist them with their needs

  • Strong phone contact handling and active listening skills

  • Excellent written communication and comprehension

  • Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers

  • Independent decision-making skills with the ability to handle and resolve complex issues

  • Conversational, patient and confident demeanor with a positive attitude

  • Ability to stay composed and objective with an angry customer, and de-escalate issues as needed

  • Motivated to create and perpetuate a team environment in the workplace and among other associates

  • Demonstrated ability to complete projects and assignments accurately in a fast-paced environment

  • Ability to use Windows based systems, digital soft phones, and familiarity with CRM systems and practices

Competencies and skills

  • 2+ years previous customer service experience in a phone / email contact center

  • High school diploma or GED

  • Experience in a performance-based or metric-driven environment

EEO/AA Statement

Global Industrial, a Systemax Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nearest Major Market: Milwaukee

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Badger Meter Inc

Posted 5 days ago

VIEW JOBS 7/24/2021 12:00:00 AM 2021-10-22T00:00 Why Badger Meter? Are you looking to join a dynamic team where you have the autonomy and challenge that lets you learn and grow your career? Are you energized when you know that your contributions matter and make a difference in business success? If yes, then Badger Meter may be a great place for you! For more than 115 years, Badger Meter has provided strong, stable financial growth, in turn providing employees with the opportunity to build long, successful careers. As a leading manufacturer of flow measurement technology, Badger Meter offers many opportunities to measure what matters in protecting the world's water and other precious resources. Our company is large enough to continually drive market innovation, all while we maintain a collaborative and flexible working atmosphere. What You Will Contribute: We are looking to hire a Customer Service Representative in our Milwaukee, WI location. The Customer Service Representative is responsible for performing customer relations activities for an assigned territory. This candidate must perform all activities in a timely and accurate professional manner, and must be well organized and able to prioritize multiple projects. This position requires the ability to translate between the customers and internal departments and systems, while recognizing the requirements and nuances of each. The candidate is expected to provide the following services under limited supervision and acting on their own initiative: * Maintain accurate account records within Salesforce Verifying all accounts have accurate discounts, account notes, billing information and account owners * Communicate effectively and in a timely manner via phone and/or email with customers and account managers to ensure questions and orders are prepared correctly. * Review and process all return material authorization requests in Salesforce * Effectively work with operations, engineering, and technical support teams to ensure accurate account management and information in Salesforce * Enter all quote and orders cases from Salesforce into Oracle * Process all the credit requests received in Salesforce and the accounting team into Oracle * Review and process all order requests assigned from the Quality Service Center Qualifications: * Associate's Degree from a two-year college or technical school, or comparable experience * Basic Proficiency in MS Word and Excel * Knowledge of Salesforce and/or Oracle preferred * Strong communication skills both written and verbal Badger Meter is an Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the "EEO is the Law" poster supplement at Badger Meter Inc Milwaukee WI

Customer Service Representative

Systemax Inc.