We're hiring! A Global industrial customer service representative is a vital part of our success. You are the face and voice of the company to our customers. We need action-oriented problem-solvers who can address and resolve a variety of customer service issues. We need responsible people who are at ease with phone, chat, or email to communicate effective solutions for our customers.
Please be customer-focused with the ability to empathize and prioritize customer needs and uphold our company values. This includes after order account activities such as orders, returns, loss/damage freight claims, expedites, and billing as it pertains to customer service. Be comfortable with all forms of communication (phone, chat, email) and demonstrate respect for our customers and your co-workers.
401(k) with company match
Holiday and overtime pay
Paid time off
Restricted Stock Units (RSUs)
HOURS: M-F/9 AM to 5:30 PM
The Details: Full-time role assisting customers from start to finish with account after order account activities providing excellent customer service at every touch point with the customer.
Assist customers with account after-order activities (orders, returns, expedites, billing, etc.) as it pertains to customer service.
Receives, investigates and responds to all customer inquiries and complaints on all open and unresolved customer contacts.
Meets an average of 30 calls per day in a high volume call center environment.
Interacting with vendors and product managers for effective problem resolution.
Customer service duties include, but are not limited to checking on the status of customers' orders, processing returns, damaged and lost claims, order changes, cancellations and credits.
Maintain required call quality level in a high volume call center.
Inputs all sales orders as a result of customer negotiations.
Additional product sales through suggestive selling techniques.
Performs other duties as assigned.
Requires a high school diploma or equivalent Call Center experience preferred.
Outstanding interpersonal, written and verbal communication skills required.
Must be able to type a minimum of 35 wpm.
Strong problem-solving and organization skills.
Knowledge of commonly-used concepts, practices, and procedures.
Relies on instructions and pre-established guidelines to perform job.
Ability to identify, resolve and follow through with inquiries independently.
Intermediate (or higher) proficiency in MS Word, Excel, Explorer and Outlook.
Ability to follow through, to completion of any problem.
Ability to organize, prioritize, work in a fast-paced environment, attention to detail, handle multiple tasks and work under time constraints is required.
Basic math/spelling skills required.
Who We Are We've been around for awhile, and we believe our continued success is is due to the basic principles of recognizing and rewarding superior performance for individuals and teams. We've seen this principle drive innovations and solutions to promote higher levels of productivity and customer service.
Our 70 year history of consistent success provides you with solid employment. We hire employees who are good at what they do and enjoy their work, and we offer a number of benefits and coverage for individuals, and families. Our corporate culture strives to maintain strong communication at all levels, professionalism in our work, and respect for our co-workers.
Systemax is the parent company of Industrial Products Group including Global Industrial, C & H, Avenue, Nexel, PFI, Industrial Supplies.com and other affiliate companies. Our EMEA division includes Misco France, Inmac wstore and i-com software.
Equal Opportunity Employer - Minorities / Women / Veterans / Individuals with Disabilities / Gender Identity / Sexual Orientation