Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Service Representative

Expired Job

Swift Memphis , TN 38103

Posted 4 months ago

FUTURE OPPORTUNITIES (not immediately hiring) At this time, we don't have any openings available. If you're interested in future opportunities, please submit your resume and a member of our Talent Acquisition team will contact you to further discuss your qualifications and how it relates to the role.

Join us at Swift as a Customer Service Representative and you will be part of a team that literally delivers the world to you!

Swift Transportation is seeking someone who:

  • enjoys building and maintaining customer relationships
  • can make good and timely decisions
  • stays upbeat and positive and finds a way to get things done
  • is able defuse difficult situations

As a Customer Service Representative, you will serve as an account manager, helping to maintain business relationships with some of the most well-known and respected companies in the U.S. This fast paced and high urgency environment requires someone with a calming demeanor who thrives under pressure.

Many of our Customer Service Reps have grown their Swift careers within Operations, Finance, Human Resources, or Logistics.

If you are looking for a career with a great company then apply today!

Job Overview

Primary Purpose and Essential Functions: As part of a customer service team, incumbents are responsible for meeting all customer expecations by providing world class service through effective communication to both internal and external customers while improving company profitability. Incumbents may be assigned to work weekend, 2nd or 3rd shift based on company and customer needs.

  • Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of customers.

  • Develop and grow customer relationships while assisting in balancing the frieght capacity.

  • Ensure customers' needs are being met in a timely manner while maximizing on additional opportunities for Swift.

  • Solicit business from a specific or assigned number of customers by using daily available capacity. Serve as an extension of Sales to expand business revenue by exploring all dedicated, rail and logistics, opportunities with Customers.

  • Commit to, receive and accurately enter detailed customer load information by telephone, fax or electronic tendering.

  • Input all load information to the system accurately. Ensure customer information is accurate and current.

  • Ensure all newly onboarding accounts are set up correctly prior to passing ownership to designated account representative(s).

  • Monitor and trace loads and provide necessary follow up to customers such as late pickups and/or deliveries.

  • Manage and ensure assigned user discrepancy queues are cleared to expedite the billing process.

  • Maintains knowledge of customer contractual requirements relative to trailer pools in order to keep turns at the level set to gain optimum utlization of company equipment.

  • Participate on all service orientated conference calls for assigned accounts/customers.

  • Research and code all applicants service failures in the system to support accurate service reporting.

  • Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations to meet company and customer requirements.

  • Perform additional duties as assigned by leadership.

Position Requirements

  • Must possess outstanding telephone skills.

  • Must be able to set priorities.

  • Must possess excellent time management skills.

  • Must be able to work in a fast paced team environment.

Required Education

Bachelor's degree in business related field required.

Required Experience

No required experience necessary.


  • Mon*
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Titlemax, Inc.

Posted 1 week ago

VIEW JOBS 12/6/2018 12:00:00 AM 2019-03-06T00:00 Job Description Customer Service Representative Memphis, Tennessee As a Customer Service Representative, you will be a vital contributor to a team dedicated to making a difference. Our CSRs know all about our products, and use that knowledge to work enthusiastically and compassionately with customers' day-in and day-out to serve their financial needs. You'll strive to reach and surpass key performance indicators and will demonstrate your motivation by seizing learning and training opportunities to take you to the next level. And we'll provide every resource for you to do just that - develop your skillset and excel in your career. Essential Duties and Responsibilities * Work to meet your team's sales goals by selling loan and pawn products to consumers, identifying local marketing strategies, leveraging business to business partnership opportunities, obtaining referrals, participating in community events, and more. * Develop customer relationships and provide unrivaled customer service in order to build new business, maintain store profitability, and further brand loyalty and recognition. * Maintain customer information in the Point of Sale system with integrity to ensure transactions and private details remain protected. * Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. D45, R11, Memphis-23-TM-18186, 18186, CSR18186-Customer Service Representative Job Requirements Minimum Qualifications * High School Diploma or equivalent required * Sales-oriented mentality and passion for customer service * Excellent verbal and written communication skills * Ability to work in a fast-paced environment and handle multiple competing tasks with ease * Ability to work phone, Point of Sale, Microsoft Office, and other systems * Use of personal vehicle required as well as the ability to drive on Company business throughout the workday * Credit and criminal background check required to include MVR (state exemptions may apply) * Valid driver's license and car insurance * Must be at least 19 years of age * Ability to work store hours of operation, including Saturdays Preferred Qualifications * Associate's Degree or higher * Bilingual English/Spanish is a plus Our Business The CSR is a member of the Store Operations team, a group of diverse and talented individuals across the country aligned with and committed to our Company's mission and values. The face of our Company, our store operators work in a fast-paced, dynamic, and energetic environment and consistently produce superior results. Responsible for managing our stores, generating revenue, and being an integral part of their communities, they use their love for business, people, and service to build relationships with our customers and help people every day. The TMX Finance Family of Companies® ('the Company') is one of the largest consumer specialty finance organizations in the United States. With companies that include TitleMax®, TitleBucks®, and InstaLoan®, the Company provides a diversified product offering. These companies are represented nationwide and their growth has created a wealth of career opportunities in both our stores and at our corporate offices. If you are looking for a dynamic career with significant earning potential and advancement opportunities, you've come to the right place. Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required. All TMX Finance Family of Companies® Are Equal Opportunity Employers. Titlemax, Inc. Memphis TN

Customer Service Representative

Expired Job