Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Service Representative

Expired Job

Swift Denver , CO 80208

Posted 3 weeks ago

Job Overview

Primary Purpose and Essential Functions: As part of a customer service team, incumbents are responsible for meeting all customer expecations by providing world class service through effective communication to both internal and external customers while improving company profitability. Incumbents may be assigned to work weekend, 2nd or 3rd shift based on company and customer needs.

  • Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of customers.

  • Develop and grow customer relationships while assisting in balancing the frieght capacity.

  • Ensure customers' needs are being met in a timely manner while maximizing on additional opportunities for Swift.

  • Solicit business from a specific or assigned number of customers by using daily available capacity. Serve as an extension of Sales to expand business revenue by exploring all dedicated, rail and logistics, opportunities with Customers.

  • Commit to, receive and accurately enter detailed customer load information by telephone, fax or electronic tendering.

  • Input all load information to the system accurately. Ensure customer information is accurate and current.

  • Ensure all newly onboarding accounts are set up correctly prior to passing ownership to designated account representative(s).

  • Monitor and trace loads and provide necessary follow up to customers such as late pickups and/or deliveries.

  • Manage and ensure assigned user discrepancy queues are cleared to expedite the billing process.

  • Maintains knowledge of customer contractual requirements relative to trailer pools in order to keep turns at the level set to gain optimum utlization of company equipment.

  • Participate on all service orientated conference calls for assigned accounts/customers.

  • Research and code all applicants service failures in the system to support accurate service reporting.

  • Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations to meet company and customer requirements.

  • Perform additional duties as assigned by leadership.

Position Requirements

  • Must possess outstanding telephone skills.

  • Must be able to set priorities.

  • Must possess excellent time management skills.

  • Must be able to work in a fast paced team environment.

Required Education

Bachelor's degree in business related field required.

Required Experience

No required experience necessary.


  • Mon*
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Medical Logistic Solutions

Posted 7 days ago

VIEW JOBS 11/8/2018 12:00:00 AM 2019-02-06T00:00 Medical Logistic Solutions is a leading national medical courier company specializing in same-day courier routes for specimens, blood, pharmaceuticals, and confidential records. MLS operates approximately 400 routes per day in 24 states with the majority of routes focused in hard to serve rural portions of the country. We're looking for service-oriented individuals who are career-minded and who enjoy a challenging, active and fun environment. Our MLS Customer Service Reps will work to solve a full range of logistics challenges by engaging with customers and team members. Our MLS Dispatch Center operates 24x7 365 days a year to include holidays. The ideal candidate will have strong Customer Service skills and be able to work with customers to place and track orders. Accurate data entry into our transportation management system is key to success in this role. You will track and trace shipments to ensure on-time, accurate and satisfactory service. Shift Details: Monday - Friday 10:00pm- 6:00amRequirements Responsibilities: * Work with Customers to place and track service needs with a sense of urgency and attention to detail * Using Medical Logistic Solutions logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries * Communicate with customers and agents in a professional and courteous manner Qualifications: * Must be at least 18 years' old and have a high school diploma or GED (Military experience welcome) * Must have outstanding communication, customer service, and organizational skills * Must be able to transcribe information obtained via phone call into text for others to read * Prior dispatch and/or transportation industry experience a plus but not required * Knowledge of US and world geography and time zones preferred * Flexible -- with ability to work additional hours as business requires * Proficient in MS Windows/Outlook; data entry, and type 30-WPM Medical Logistic Solutions offers a variety of benefit packages * Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. * Please view Equal Employment Opportunity Posters provided by OFCCP Medical Logistic Solutions Denver CO

Customer Service Representative

Expired Job