Customer Service Representative

SupremeX Envelope

120 Gilboa St

Douglas, MA, 01516

Tel: 508-731-6747

Fax: 508-731-6610

HR.NewEngland@SupremeX.com

Position Overview:

Join our dynamic team as a Customer Service Representative (CSR) and become an integral part of our collaborative effort to exceed customer expectations. As a CSR, you will work closely with our sales team, demonstrating your exceptional communication and organizational skills to manage and cultivate relationships with both existing and potential clients. This role is ideal for individuals who thrive in a fast-paced environment, enjoy problem-solving, and are committed to ensuring unparalleled customer satisfaction.

Key Responsibilities:

• Customer Interaction: Engage with customers through telephone calls, addressing inquiries, and providing outstanding service.

• Quoting and Estimating: Generate quotes and estimates for incoming order inquiries with precision and efficiency.

• Order Processing: Collaborate with the production team to accurately process incoming orders and assess fulfillment timelines.

• Sample Requests: Handle customer requests for samples, design work, and other related inquiries promptly and professionally.

• Order Coordination: Work closely with the purchasing team to ensure on-time delivery of larger orders.

• Relationship Management: Develop and maintain strong customer relationships through effective communication and problem resolution.

• Cross-Functional Collaboration: Communicate professionally with Sales and Manufacturing teams to address customer account issues.

• Professional Representation: Uphold a positive and professional image, embodying the values of SupremeX in all interactions.

Qualifications:

• Education/Experience: Associates degree or relevant work experience required.

• Technical Skills: Proficiency in Microsoft products, including Dynamics AX.

• Work Experience: 2+ years of customer service experience in a business-to-business environment.

• Communication: Enthusiastic communication style with a positive demeanor both internally and externally.

• Language Skills: Proficiency in reading, writing, and speaking English.

• Basic Skills: Ability to read and understand written instructions, write legibly, use a ruler, and possess basic math skills.

• Professionalism: Punctual, team player, and a strong customer focus.

Join SupremeX, where your dedication to customer service is not just valued-it's celebrated. Be a part of a team that is committed to excellence, innovation, and creating positive customer experiences. Apply now and embark on a rewarding journey with us!