Customer Service Representative - Summer Only

Midwestern Wheels, Inc Green Bay , WI 54302

Posted 11 months ago

Customer Experience Representative Job Description

As a Customer Experience Representative, you will be responsible for providing a best in class service by assisting customers, primarily face-to-face with their vehicle rental needs.

Customer Experience Representative Specific Job Duties

  • Greet and engage our business travelers

  • Verify customer information and provide them with their rental vehicle and contract

  • Make reservations and complete paperwork

  • Communicates with employees at all levels regarding vehicle inventory and upcoming vehicle needs.

  • Greet returning customers and retrieve rental vehicle keys

  • Conducts vehicle damage inspections with customers upon returning vehicle

  • Directs customers in completing accident/incident reports.

  • Maintains a positive and professional demeanor while listening and responding to all customer inquiries.

  • The ideal candidate is energetic, has a passion for customer service and enjoys working in a fast-paced environment.

Benefits

Midwestern Wheels, Inc. provides a competitive hourly wage and excellent benefits for its employees:

  • $12.00 Per Hour

  • Additional $2.00 Per Hour for eligible hours worked on evenings and weekends

  • Additional discounts including, but not limited to car rentals are accessible to employees.

Requirements

  • Must be at least 18 years of age

  • Must be able to perform data entry and computer entry tasks

  • Excellent communication and interpersonal skills

  • Ability to work in a fast-paced environment

  • Must be physically able to assist our customers at our kiosk and in our parking lot, which will include standing/walking for extended periods of time.

  • Ability to work flexible schedules which may include evenings, weekends, and holidays as scheduled

  • Must be able to pass pre-employment drug screen

  • Must have a valid state drivers license and no more than 2 moving violations in the current 12 month period

  • No drug or alcohol related conviction on driving record in the past 3 years

About the Company

Midwestern Wheels, Inc. is a licensee of Avis Budget Group, Inc. a leading global provider of vehicle rental services. Midwestern Wheels, Inc. was established in 1958 and operates the Avis and Budget Rent A Car brands at locations in six Wisconsin cities: Appleton, Green Bay, Madison, Mosinee and Rhinelander. Our Management and Administrative Services Support Teams are located in Appleton, Wisconsin.

Midwestern Wheels Inc. is a high energy workplace where things move forward every day. We are Customer-Led, Service-Driven organization that offers an enthusiastic, family-friendly and collaborative work environment where you can expect to be developed, recognized and rewarded for a job well done. If you want to go somewhere in your career, Midwestern Wheels Inc. is the place to be.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative 2

Heights Finance Corporation

Posted 2 days ago

VIEW JOBS 2/26/2020 12:00:00 AM 2020-05-26T00:00 Heights Finance Corporation is a leading consumer finance organization located in the Midwest with over 100 branches in six states. We are currently seeking a motivated, dependable, team oriented individual to join our team in the position of Customer Service Representative 2 in our Green Bay, WI location. Heights Finance team members enjoy working in a growth-oriented company within an exciting industry, in a diverse work environment that offers great advancement opportunities, competitive salary and a comprehensive benefits package. The CSR will assist the branch manager in all aspects of client contact. This will include handling telephone inquiries as well as greeting and directing customers to the appropriate team member. Some of the essential responsibilities are as follows: Provide memorable and outstanding customer service: * Ensure every interaction with each customer work in conjunction with creating a "raving fan" experience * Answer incoming phone calls in a timely manner and obtain appropriate information from customer in order to direct customer to appropriate team member within the branch * Apply our Corporate Values in every transaction with customers * Participate in training opportunities Complete administrative duties with efficiency and accuracy: * Complete and maintain branch records including filing of branch records * Process branch bills and invoices and various other clerical duties including Accounts Payable * Process customer insurance claims * Process live checks with detail accuracy * Process closed and paid in full loan files * Compile and mail marketing materials * Prepare loan documentation and closes customer loans * Assist in completing credit denials Support Branch Growth by: * Generating loan applications by phone or counter solicitation * Promote credit insurance products and ancillary products * Assist in marketing programs to obtain new customers Support Delinquency Control: * Contact customers by phone to prevent further delinquency * Use active listening skills and empathy when discussing payment options * Ensure continued follow up Comply with Cash Control Procedures: * Operates and balances cash drawer * Post mail and counter payments * Prepare daily deposit ticket and make bank deposits Job Requirements: * Possession of a valid Driver's License * Proficiency with Microsoft applications * Prior customer service experience required * Strong organizational skills * Strong written and oral communication skills Chosen candidate will be required to successfully complete drug, background and credit screenings. Education/Experience: One year certificate from a business college or technical institute and/or High School Diploma and equivalent work experience of three to six months or a combination thereof Heights Finance Corporation is pleased to be an Equal Opportunity Employer. We value the diversity of our employees and the benefit it brings to our company. Heights Finance Corporation Green Bay WI

Customer Service Representative - Summer Only

Midwestern Wheels, Inc