Customer Experience Representative Job Description
As a Customer Experience Representative, you will be responsible for providing a best in class service by assisting customers, primarily face-to-face with their vehicle rental needs.
Customer Experience Representative Specific Job Duties
Greet and engage our business travelers
Verify customer information and provide them with their rental vehicle and contract
Make reservations and complete paperwork
Communicates with employees at all levels regarding vehicle inventory and upcoming vehicle needs.
Greet returning customers and retrieve rental vehicle keys
Conducts vehicle damage inspections with customers upon returning vehicle
Directs customers in completing accident/incident reports.
Maintains a positive and professional demeanor while listening and responding to all customer inquiries.
The ideal candidate is energetic, has a passion for customer service and enjoys working in a fast-paced environment.
Midwestern Wheels, Inc. provides a competitive hourly wage and excellent benefits for its employees:
$12.00 Per Hour
Additional $2.00 Per Hour for eligible hours worked on evenings and weekends
Additional discounts including, but not limited to car rentals are accessible to employees.
Must be at least 18 years of age
Must be able to perform data entry and computer entry tasks
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment
Must be physically able to assist our customers at our kiosk and in our parking lot, which will include standing/walking for extended periods of time.
Ability to work flexible schedules which may include evenings, weekends, and holidays as scheduled
Must be able to pass pre-employment drug screen
Must have a valid state drivers license and no more than 2 moving violations in the current 12 month period
No drug or alcohol related conviction on driving record in the past 3 years
About the Company
Midwestern Wheels, Inc. is a licensee of Avis Budget Group, Inc. a leading global provider of vehicle rental services. Midwestern Wheels, Inc. was established in 1958 and operates the Avis and Budget Rent A Car brands at locations in six Wisconsin cities: Appleton, Green Bay, Madison, Mosinee and Rhinelander. Our Management and Administrative Services Support Teams are located in Appleton, Wisconsin.
Midwestern Wheels Inc. is a high energy workplace where things move forward every day. We are Customer-Led, Service-Driven organization that offers an enthusiastic, family-friendly and collaborative work environment where you can expect to be developed, recognized and rewarded for a job well done. If you want to go somewhere in your career, Midwestern Wheels Inc. is the place to be.
Midwestern Wheels, Inc