Customer Service Representative - Summer Only

Midwestern Wheels, Inc Green Bay , WI 54302

Posted 11 months ago

Customer Experience Representative Job Description

As a Customer Experience Representative, you will be responsible for providing a best in class service by assisting customers, primarily face-to-face with their vehicle rental needs.

Customer Experience Representative Specific Job Duties

  • Greet and engage our business travelers

  • Verify customer information and provide them with their rental vehicle and contract

  • Make reservations and complete paperwork

  • Communicates with employees at all levels regarding vehicle inventory and upcoming vehicle needs.

  • Greet returning customers and retrieve rental vehicle keys

  • Conducts vehicle damage inspections with customers upon returning vehicle

  • Directs customers in completing accident/incident reports.

  • Maintains a positive and professional demeanor while listening and responding to all customer inquiries.

  • The ideal candidate is energetic, has a passion for customer service and enjoys working in a fast-paced environment.


Midwestern Wheels, Inc. provides a competitive hourly wage and excellent benefits for its employees:

  • $12.00 Per Hour

  • Additional $2.00 Per Hour for eligible hours worked on evenings and weekends

  • Additional discounts including, but not limited to car rentals are accessible to employees.


  • Must be at least 18 years of age

  • Must be able to perform data entry and computer entry tasks

  • Excellent communication and interpersonal skills

  • Ability to work in a fast-paced environment

  • Must be physically able to assist our customers at our kiosk and in our parking lot, which will include standing/walking for extended periods of time.

  • Ability to work flexible schedules which may include evenings, weekends, and holidays as scheduled

  • Must be able to pass pre-employment drug screen

  • Must have a valid state drivers license and no more than 2 moving violations in the current 12 month period

  • No drug or alcohol related conviction on driving record in the past 3 years

About the Company

Midwestern Wheels, Inc. is a licensee of Avis Budget Group, Inc. a leading global provider of vehicle rental services. Midwestern Wheels, Inc. was established in 1958 and operates the Avis and Budget Rent A Car brands at locations in six Wisconsin cities: Appleton, Green Bay, Madison, Mosinee and Rhinelander. Our Management and Administrative Services Support Teams are located in Appleton, Wisconsin.

Midwestern Wheels Inc. is a high energy workplace where things move forward every day. We are Customer-Led, Service-Driven organization that offers an enthusiastic, family-friendly and collaborative work environment where you can expect to be developed, recognized and rewarded for a job well done. If you want to go somewhere in your career, Midwestern Wheels Inc. is the place to be.

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Customer Service Representative - Summer Only

Midwestern Wheels, Inc