About SUEZ in North America
SUEZ in North America operates across all 50 states and Canada with 6,700 employees dedicated to environmental sustainability and smart and sustainable resource management. The company provides drinking water, wastewater and waste collection service to 6.4 million people on a daily basis; treats over 600 million gallons of water and over 450 million gallons of wastewater each day; delivers water treatment and advanced network solutions to 16,000 industrial and municipal sites; processes 55,000 tons of waste for recycling; and rehabilitates and maintains water assets for more than 4,000 municipal and industrial customers. The company is a subsidiary of Paris-based SUEZ.
Under general direction of Supervisor, shall perform customer and field activities related to phone calls, billing, adjustments, collections and/or shut off of customer accounts.Act as liaison between departments and customers as needed. Handle various other tasks as assigned by management. Depending on assignment, duties include, such work as:
Handles and completes customer inquiries concerning billing, meter reading/changes, AMI or other related reading equipment, collections, payment and payment processing, applications for service lines, and advises customer of tariff rate changes and any fees associated with billing or adjustments, etc.
Receives payments for water bills from customers, balances cash drawers, and prepares bank deposits, and- transmittals daily.
Opens, routes and processes incoming mail.
Processes amended and final bills and related matters.
Processes and maintains meter related and customer account records; including, but not limited to, field orders, to do's, Hi Lows, zero consumption, consecutive estimate reports.
Handles customer and field personnel calls and requests and completes such calls and request or relays information as necessary to ensure timely resolution.
Operates usual office machines and related customer service software/ programs etc.
Greet and receive visitors at the building and direct them accordingly.
Operates telephone switchboard, handles incoming and outgoing calls and relays information as necessary.
Performs all other customer service related miscellaneous work as assigned by management including CS inbox responses, Suez website responses, faxes.
Performs similar, related or lesser duties when assigned.
Shift work requirement. Monday-Saturday.
The ability to communicate effectively with customers, all levels of staff and management, both written and oral is essential as well as working knowledge of Microsoft Office Suite. Knowledge of billing systems is a plus.
High school diploma or equivalent required. Two years of call center experience with high capacity. Collection/payment and utility experience a plus.
We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants are encouraged to apply without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability.
Suez In North America