Customer Service Representative - Start Date 4/8/24

Start Date January 8, 2024

This role will be hybrid working remotely and a few days in office per month.

Life is about choices and seizing the opportunity to demonstrate your

talent, ambition and ideas. At U.S. Cellular, you'll find a broad array of resources to enable and advance your career with access to benefits that give you the comfort you need to plan with confidence for your future from day one. As an associate within a highly supportive team that is defined by a diverse and inclusive culture, mutual respect and innovation, you'll be empowered to make a positive difference that leads to your success. Success that only you can define. Embrace possibility at U.S. Cellular.

The only thing missing from our team of hardworking Customer Service Specialists, is you!

Joining U.S. Cellular means you'll be part of a team that truly understands what our customers mean to us, offering solutions to customers that improve every aspect of their life. This is a priority at U.S. Cellular and consultative conversation with our customers is important to our success.

What experience is needed?

• High school graduate or GED

• Experience working with customers to exceed their expectations

• Demonstrates flexibility in adapting to the needs of individual callers (i.e. dissatisfied, first time users, etc.)

• Demonstrates the ability to work with multiple computer applications at the same time, while maintaining strong engagement and connection with the customer.

• And of course, being a phenomenal teammate with excellent communication skills.

PREFERRED QUALIFICATIONS

• Two years' experience working for customers

Our most successful associates have developed the skills needed to assist our customers through:

• An appreciation for each customer's reason for calling

• A drive and focus on continuous improvement for self and for U.S. Cellular

• A curiosity for new technologies and a desire to learn new things

• Proactively identifying customer needs by reviewing customer accounts and inquires to develop product/service solutions to retain and grow our relationship with our customers.

We offer great benefits that start from Day One including:

• 3 weeks paid vacation

• Shift selection based on performance

• Discounts on service

• Healthcare, vision, dental, 401k and much more

By choosing to embrace possibility with U.S. Cellular, you'll receive paid training and resources to set you up for success in an environment where we are always striving to improve on all we do. You'll also receive personal as well as professional development and be a part of an award-winning customer support organization, where you can take pride in your work and the contributions you make each and every day!

Benefits

Associates have access to healthcare benefits (medical, dental and vision), retirement plans (a 401(k) plan with company match and a pension plan funded by the company), Paid Parental Leave (6 weeks after 6 months of employment), Basic Life Insurance (if eligibility requirements are met), Education Assistance (after 3 months of employment), paid Vacation Days (15 days accrued per year for full-time/6 days accrued per year for part-time), paid Sick/Care-Giver Days (6 days accrued per year), and seven paid national holidays and one floating holiday, among others. Short Term Disability (after 6 months of employment) and Term Disability (180 day waiting period) coverage is also available for full-time associates. Associates Scheduled to work under twenty hours per week or for a limited term are eligible for medical plans and retirement plans (a 401(k) plan with company match and a pension plan funded by the company).

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