Waste Management Phoenix , AZ 85002
Equal Opportunity Employer: Minority/Female/Disability/Veteran
HAPPY PEOPLE MAKE HAPPY CUSTOMERS
At Waste Management, we are looking for people who are committed to listening to our customers, understanding their needs and providing solutions.
The Opportunity: As a Customer Service Representative, you will manage a high volume of incoming calls from customers while navigating multiple systems to aid in answering questions and resolving issues. Our mission is to put our customers first, always.
Customer Service Representatives must have the ability to communicate effectively and professionally, in a conversational manner. Being able to remain calm, cool and collected in a fast-paced, ever changing environment is a must!
To ensure we are able to handle our customers' needs, our employees must be punctual, dependable and reliable.
Our representatives don't work late night shifts and have limited weekend hours.
Excellent verbal, written and keyboarding skills
Proficient with Microsoft Office programs (Outlook, Word, Excel)
High school diploma or GED
Ability to complete a mandatory 6-week paid training
Customer service experience is a plus
The Location: 2625 W. Grandview Road, Phoenix, AZ 85023
(Major cross streets are Bell and I-17)
The Hours: Between 7am-4:30pm
WHY SHOULD YOU APPLY? WE INVEST IN YOU!
Our employees benefit from an extensive paid training program to learn policies and procedures, and receive on-the-job coaching and training. This allows our employees to be well-prepared to assist our customers.
We'll provide you with a competitive salary and a top-notch customizable benefits package, including Medical, Dental, Vision, Life Insurance and Short- and Long-Term Disability, as well as paid time off. You can participate in our Employee Stock Purchase Program, a fantastic company match on 401K (no vesting period), and more! We are currently offering a special $2000 one-time bonus for those that join the team in 2018.
READY TO SUCCEED?
If you have a passion for helping people and creating a great customer service experience, then join us and make a career out of making a difference.
About Waste Management: Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America.
We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
I understand that applying to this job indicates that I have the legal right to work in the United States. I agree to perform physical duties of this position as outlined in the job with or without reasonable accommodations. I understand that if offered the position, I will be required to pass a drug screen.