Customer Service Representative

JOB DESCRIPTION: CUSTOMER SERVICE REPRESENTATIVE

DEPARTMENT: Deposit Operations

LOCATION: Princeton, Indiana

CLASSIFICATION: Non - Exempt

REPORTS TO: Banking Center Manager

SUPERVISES: No supervisory responsibilities

JOB SUMMARY: Provides exceptional customer service and maintains a customer focused culture.

MAJOR DUTIES & RESPONSIBILITIES:

• Is responsible for comprehensive, prompt and efficient customer transactions. Receives & cashes checks and cash for accounts, verifies amounts and examines checks for proper completion, and enters transactions into computer records.

• Balances cash drawer and compares totals to computer-generated sheet. Reports any discrepancies to the supervisor immediately.

• Accepts a variety of customer requests, such as account holds, stop-payment orders, address changes and similar special services.

• Promotes and explains financial institution services and products based on customer's needs, within compliance of financial institutions standards.

• Identifies cross-sell opportunities and refers customer to appropriate sales member.

• Assists in the night depository function.

• Ensures deposit area is properly stocked with forms, supplies, etc.

• Performs Branch Capture of transactions.

• Continually increases product and service knowledge, to meet customer demands.

• Makes product and service recommendations to Banking Center Managers.

• Responsible for complying with all financial institutions policies and procedures.

• Actively achieves individual sales, referral, operational, and community involvement goals.

• Has the ability to perform new account activities, back-up head personal banker, ATM oversight, EFT, etc…

• Performs other duties as assigned.

EDUCATION & EXPERIENCE:

• High school diploma or equivalent.

• Two or more years of personal banker experience (including completion of in-house training)

• Proven ability to cross-sell, perform new account activities, and/or other higher-level activities (ATM, EFT, etc…)

• Good interpersonal communication, organizational, mathematical and computer skills.

EOE, including disability/vets