Customer Service Representative

Spectrum East Syracuse , NY 13057

Posted 3 months ago

We're excited to announce that we've increased our starting rate to $15 for this role.

At A Glance:

  • Full-time entry to midlevel customer service role starting at $15 an hour in one of our modern call centers.

  • Profile: An adaptable, efficient, patient communicator and good listener who applies sincerity and responsibility to create helpful customer relationships.

  • Benefits include paid training and time off, comprehensive health packages, best-in-class retirement savings, free Spectrum services and more.

The Spectrum Community Solutions Billing & Accounts role is a Billing position that requires the evaluation and discussion of the features and benefits of our products and services to upgrade new, existing, and former customers. This role will focus on establishing rapport and building value on the appropriate solution by educating our customers. Interface with residents & property owners to identify needs and recommend customer centric solutions.

MAJOR DUTIES AND RESPONSIBILITIES

Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.

Ability to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.

Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.

Establish and maintain a high level of customer satisfaction, professionalism and courtesy.

Actively and consistently support all efforts to simplify and enhance the customer experience.

Responsible for creating developing long-term relationships with new and existing customers.

Develop customer-centric solutions highlighting product benefits.

Assess needs based on unique customer types and recommend appropriate solutions.

Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.

Maintain knowledge of all customer campaigns/pricing.

Understand and explain to customers all products and services.

Answer all customer product and service questions.

Perform other duties as requested.

REQUIRED QUALIFICATIONS

One year of sales experience preferably selling Voice, Data, and Video solutions

Familiarity with billing systems (ICOMS/CSG)

Ability to respond to customer inquiries in a timely manner

Quick thinker, likes challenges, goal oriented, ambitious, determined and self-confident

Excellent verbal, written and interpersonal communication skills

Ability to communicate in a clear, professional manner

Multitask effectively

EDUCATION

High school diploma or equivalent (required)

RELATED WORK EXPERIENCE

Customer service, call center and/or sales
1 year experience

WORKING CONDITIONS

Office environment

Variable hours; may include weekends, holidays, and split days off

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13525 Business Unit: Customer Operations


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