Customer Service Representative

Spectrum East Syracuse , NY 13057

Posted 5 days ago

Please join us for our hiring event. Learn more about the role and speak with one of our recruiters. You could walk away with a conditional job offer the same day.

EVENT DATE: Tuesday, November 13, 2018

EVENT TIME: 9:00 pm to 5:00 p.m.

EVENT LOCATION: 6005 Fair Lakes Road East Syracuse, NY 13057

Our building is located in the plaza behind the Taco Bell on Erie Blvd

We're excited to announce that we've increased our starting rate to $15 for this role.

At A Glance:

  • Full-time entry to midlevel customer service role starting at $15 an hour in one of our modern call centers.

  • Profile: An adaptable, efficient, patient communicator and good listener who applies sincerity and responsibility to create helpful customer relationships.

  • Benefits include paid training and time off, comprehensive health packages, best-in-class retirement savings, free Spectrum services and more.

The Spectrum Community Solutions Billing & Accounts role is a Billing position that requires the evaluation and discussion of the features and benefits of our products and services to upgrade new, existing, and former customers. This role will focus on establishing rapport and building value on the appropriate solution by educating our customers. Interface with residents & property owners to identify needs and recommend customer centric solutions.

MAJOR DUTIES AND RESPONSIBILITIES

Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.

Ability to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.

Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.

Establish and maintain a high level of customer satisfaction, professionalism and courtesy.

Actively and consistently support all efforts to simplify and enhance the customer experience.

Responsible for creating developing long-term relationships with new and existing customers.

Develop customer-centric solutions highlighting product benefits.

Assess needs based on unique customer types and recommend appropriate solutions.

Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.

Maintain knowledge of all customer campaigns/pricing.

Understand and explain to customers all products and services.

Answer all customer product and service questions.

Perform other duties as requested.

REQUIRED QUALIFICATIONS

One year of sales experience preferably selling Voice, Data, and Video solutions

Familiarity with billing systems (ICOMS/CSG)

Ability to respond to customer inquiries in a timely manner

Quick thinker, likes challenges, goal oriented, ambitious, determined and self-confident

Excellent verbal, written and interpersonal communication skills

Ability to communicate in a clear, professional manner

Multitask effectively

EDUCATION

High school diploma or equivalent (required)

RELATED WORK EXPERIENCE

Customer service, call center and/or sales
1 year experience

WORKING CONDITIONS

Office environment

Variable hours; may include weekends, holidays, and split days off

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Business Unit: Customer Operations


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative PT

Speedway

Posted 4 days ago

VIEW JOBS 11/9/2018 12:00:00 AM 2019-02-07T00:00 Position Summary: Specializes in providing outstanding service to customers while running a register and working on the sales floor; ensures that items meet the required stock levels and presentation standards; and that cleanliness and safety standards are met or exceeded; greets customers in a friendly manner and suggestively sells products to help increase sales; makes effort to ensure that customers leave with a good impression of the Company and are likely to return Position Responsibilities: * Provides positive, personalized customer service by greeting each customer in a friendly manner, assisting with purchases, suggestively selling and making sure products are available for purchase * Runs a Point of Sale (POS) system and monitors customer lines in order to expedite the sales process; interrupts all other activity when customer service is needed * Maintains knowledge of products and services offered by the Company and knows how to complete associated transactions * Adheres to Federal, State and local regulations and prohibits the sale of age restricted products to individuals under the minimum age requirement * Takes an active role in promoting programs introduced by the Company; ensures established standards are adhered to * Listens and responds to customer requests, follows immediate customer satisfaction guidelines to resolve customer concerns and forwards information to Management as needed * Cleans and maintains the store area including, but not limited to, cleaning counters, equipment, floors, cabinets and external areas. Performs light maintenance duties as assigned * Helps ensure equipment is operating correctly. Communicates to Management when maintenance is needed * Learns and follows applicable policies and procedures including, but not limited to, grooming, cleanliness, uniform policy, eating, drinking and smoking policy and overall professional appearance, as is outlined in the Company Operations Manual * Integrates HES into daily job performance and assists in maintaining a safe environment for customers, employees and self * Follows and complies with all health and sanitation procedures and adheres to safe work practices * Helps ensure proper stock levels, dating and rotation of all food products and supplies * Attends Company required training programs; assists in training fellow store associates on existing and new training programs as needed * Provides suggestions for and actively participates in improving sales, margins and execution of Merchandising/Marketing programs * Reports all time worked, on or off site, for appropriate compensation * Completes other duties, including special projects, as assigned by Management Requirements Education Requirements: * No requirement Experience Requirements: * Customer service experience preferred Skill Requirements: * Basic computer skills * Exceptional customer service skills * Good verbal and written communication skills * Understanding of store functions and operations * Capable of working in a fast-paced environment and ability to work as a member of a team * Ability to model proper workplace behavior, including being respectful, honest and fair * Ability to perform repeated bending, kneeling, twisting and overhead reaching * Ability to work in intermittent temperature, e.g., outside by the pumps and in the cooler * Ability to stand for an entire shift * Ability to frequently lift between 5 to 20 pounds * Ability to occasionally lift up to 50 pounds Note: Not authorized to drive for Company business Speedway East Syracuse NY

Customer Service Representative

Spectrum