Customer Service Representative

SouthWest Water is a privately-held, American-owned service company with decades of high-level customer service. Today, we serve over 600,000 residential and business customers in seven states: Alabama, California, Florida, Oregon, Louisiana, South Carolina, and Texas. Our teams work together to deliver clean, safe, and reliable water and wastewater services so that our customers and communities can thrive.

Purpose of the Job

Imagine being part of a team that supplies the essential element for life. Water is the very foundation of this planet, the life-giving essence in all of us. Driven, knowledgeable, and passionate about this essential resource, the South Carolina Water Utilities team, a subsidiary of Nexus Water Group, is in the business of delivering a product everyone uses and depends on. We're proud of our work. We make a difference in the lives of people by providing them with water and wastewater services daily. Don't wait, the opportunity is now to build our planet's future with South Carolina Water Utilities!

Position Overview

Nexus Water Group is seeking a Customer Care Representative to support our Customer Service team. This role will provide customer support and satisfaction by responding to customer service requests.

Benefits:

• 401k Company Match: 100% of the first 6% of your eligible compensation contributed to the Plan

• Vacation Accrual: Starting at 3 weeks per year

• Holidays: 10 company-paid holidays per year

• Floating Time: 16 hours of paid floating time per year

• Additional Benefit Plans include Medical, Dental, Vision, Company-Paid Life Insurance and more

• Training, Professional Certifications, and Education Allowance

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This position will be willing and able to perform the following duties and others as assigned:

• Receives, evaluates, and answers customer inquiries (phone or correspondence) in a courteous, professional, and timely manner.

• Processes service orders to the field, taking ownership of the customer inquiry to provide complete customer satisfaction.

• Estimate adjustments to consumption and escalate to the manager to provide credit adjustments.

• Make outbound calls to customers as necessary.

• Works within established guidelines and policies.

Competencies

Delivering High Quality Work

Supporting Coworkers

Communicating Effectively

Serving Customers

Education

H.S. Diploma or GED in General

Certifications

Physical Requirements

Office-Based Role

Work Experience

2 years in customer care is required.

SouthWest Water Company is an Equal Opportunity Employer. It's our policy to provide employment, training, compensation, promotion, and other opportunities based on qualifications, without regard to race, color, religion, national origin, sex, age, veteran status or disability, and in compliance with all applicable state and federal laws.