Customer Service Representative

Sleepcountry Richmond , VA 23234

Posted 3 months ago

Do you have what it takes?

Can you?

  • Be quick, quick, and quicker?! Our customer service reps are busy people! You will be required to answer phone calls and emails....A LOT!
  • Promise to be on the ball? Our customers come first and updating customer files in a timely manner is a crucial component to this position!
  • Handle dealing with customer complaints and other situations in a professional manner?! Helping our customers with the highest level of customer service is important- we are the Customer Service Department, after all!
  • Juggle projects and reports as requested by the Customer Service Manager?
  • Help our customers get a better night sleep!?

Do you have?

  • Any post secondary education? This is considered an asset, but it's not mandatory!
  • Experience with 2 years of customer service skills? This is also considered an asset, but it's not mandatory!

Are you able to?

  • Communicate effectively? This requires having strong listening and interpersonal skills!

  • Motivate yourself and the team?! You will need to be team oriented since our department is all about "one team, one focus!"

  • Be more than organized?! We aren't looking for someone who organizes by shapes and color...but we do need you to be neat, tidy, and on-track with information, documents, etc!

  • Think detail, detail, and MORE DETAIL? Attention to detail is critical for success in this role!

  • Think quickly and tackle problems on your own?

  • Multi-task? If you can't type and talk on the phone at the same may want to reconsider this role.

  • Accomplish and meet department objectives and goals?

  • Work with Microsoft Office? The right candidate will need to be well acquainted with these programs.

  • Have fun, be fun, and stay fun? An upbeat attitude and sense of humour is considered a strong asset!

  • Work weekends?

  • Work flexible hours?

  • Love people as much as we love sleep?!?!

Department Details:

From your first day in the Customer Service Department, you will know what it truly means to spend a lot of time on the phone! You will be part of a team who works together to make sure our customers are receiving the best experience possible. Providing the best customer service also means that the department is extremely fast paced. Without the passion for excellent customer service, we simply wouldn't be the top mattress retailer in Canada! We hope that you enjoy working with other departments, too, because you'll be in constant contact with sales and distribution. To succeed here, you'll need a positive attitude, a customer oriented focus, and a great sense of humour!


If you're the successful candidate who is asked to join our team, we'll pay you to work here! Based on your experience, we'll offer you a competitive salary.

Employment Equity

We recognize the importance of a diverse workforce and we therefore encourage applications from Aboriginal Peoples, women, members of a visible minority, and persons with a disability.

I confirm that I have read and agree to the disclaimer below

The material contained herein is provided for informational purposes only. All open jobs offered by Sleep Country/Dormez-vous on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance. The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the accuracy or completeness of the information contained on this site or in any referenced links. While Sleep Country/Dormez-vous attempts to update this site on a timely basis, the information is effective only as of the time and date of posting. Sleep Country/Dormez-vous reserves the right to transfer applicants details to our recruitment partners. Strict confidentiality will be observed at all times. Sleep Country/Dormez-vous is an equal opportunity employer. The information on this site is for information purposes only and is not intended to be relied upon with legal consequence.

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