Customer Service Representative - Sign-On Bonus

XPO Logistics Inc. Winter Park , FL 32790

Posted 2 months ago

Solutions driven success.

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.

$500 sign-on bonus offered to eligible participants hired while the program is in effect, paid in two installments. Bonuses are subject to all applicable taxes. All other rules governing this program will apply.

As the Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you'll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. As a part of the XPO team, you'll have a starring role in helping us continue to provide daily freight solutions for our global customers.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

  • Assist customers and business partners via telephone and email

  • Handle customer complaints in a calm, professional manner

  • Diagnose, assess and resolve problems or issues

  • Monitor progress of delivery routes

  • Scan haul-away pods and verify stamps

  • Process changes or cancellations to delivery orders

What you need to succeed at XPO:

At a minimum, you'll need:

  • Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

It'd be great if you also have:

  • High school diploma or equivalent

  • 1-year related experience preferably within a call center environment

  • Strong customer service skills and the ability to satisfactorily resolve issues

  • Solid ability to multitask with exceptional organizational skills

  • Ability to thrive under pressure while delivering solutions that exceed customer expectations

Be part of something big.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here.

Nearest Major Market: Orlando

Job Segment: Customer Service Representative, Call Center Representative, Call Center, Customer Service

Apply now "

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Member Service Representative (FullTime) Winter Park

Navy Federal Credit Union

Posted 5 days ago

VIEW JOBS 1/23/2022 12:00:00 AM 2022-04-23T00:00 Email Job Description YOUR LIFE'S MISSION: POSSIBLE You have goals, dreams, hobbies and things you're passionate about. What's Important to You Is Important to Us We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it. * FORTUNE 100 Best Companies to Work For® * Computerworld® Best Places to Work in IT * FORTUNE® Best Workplaces for Millennials * Forbes® America's Best Employers Basic Purpose To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust, and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. * Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Responsibilities * Analyze, research, and resolve problems and discrepancies related to member accounts/loans * Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications * Counsel current and prospective members about Navy Federal's products and services * Ensure cash and other negotiable instruments are handled properly * Identify opportunities to cross service products and increase product penetration * Perform platform-banking functions * Understand and comply with federal and other regulations relating to financial products and services * May assist with Branch Office vault opening, closing and balancing procedures * May serve as a Branch Office and/or ATM vault custodian * Perform other duties as assigned Qualifications * Ability to work independently and in a team environment * Working knowledge of savings and checking products, accounts, and services * Effective active listening skills to accurately respond to inquiries and account requests * Effective organizational, planning and time management skills * Effective research, analytical, and problem-solving skills * Effective skill building effective relationships through rapport, trust, diplomacy, and tact * Effective skill exercising initiative and using good judgment to make sound decisions * Effective skill maintaining composure in a high production and changing environment * Effective skill navigating multiple screens and PC applications and adapting to new technologies * Effective skill performing mathematical calculations and working accurately with numbers * Effective verbal and written communication skills * Desired - Experience in member/customer service preferably in a call center, retail banking or financial institution * Desired - Experience in working in a credit union environment Hours: Available Monday - Saturday: hours based on business needs. Location: 1755 SR 436 • Winter Park • FL • 32792 * Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. Salary Range: $17.00 to $21.00 Equal Employment Opportunity Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability COVID-19 Vaccine Information As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing. Disclaimer Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Bank Secrecy Act Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. Navy Federal Credit Union Winter Park FL

Customer Service Representative - Sign-On Bonus

XPO Logistics Inc.