Customer Service Representative

Sierra Pacific Industries Medford , WI 54451

Posted 3 months ago

Job Description:

At Sierra Pacific Industries, we understand our greatest strength is the people who choose to build a career with us.

What does it mean to be part of the Sierra Pacific family? It means you are a valued team member and part of a growing, third-generation family-owned, forest products company built on hard work, innovation, and wise investments.

With over 5,000 crew members in over 30 states, Sierra Pacific offers many opportunities for personal and professional growth; from entry-level to skilled trades, from truck drivers to sales managers, from foresters to engineers - for everyone! We invite you to learn more about our history, our over 2 million acres of forestlands, and our state-of-the-art wood product and window manufacturing facilities at www.spi-ind.com/AboutUs.

We are seeking a qualified Customer Service Representative to work collaboratively with our division in Medford or Merrill, WI. The successful candidate will train at the Medford location for up to 3 months.

About The Position

  • Work with customer service manager and leaders to ensure proper customer service is being delivered

  • Communicate and coordinate with internal departments

  • Partner with the sales team to meet and exceed customer's service expectations

  • Provide feedback to the company regarding service failures or customer concerns

  • Assist customers with questions and concerns while providing accurate answers and responses

  • Inform potential/existing customers about products and services

  • Handle returns or complaints while recording details of inquiries, comments or complaints

  • Provide timely and accurate information to incoming customer order status and product knowledge requests

  • Process customer orders, changes, and returns according to established department policies and procedures

  • Provide pricing and delivery information

Qualifications

  • 6 months prior customer service experience

  • Associate's degree preferred, but not required

  • Window product knowledge is a plus

  • Excellent verbal and written communication skills with emphasis on professionalism

  • Proficient in Microsoft Outlook, Word and Excel

  • High regard for accuracy

  • Dependable, self-motivated and organized

Why Join Our Team?

Because this is more than an invitation, it's a commitment to offer opportunities for personal and professional growth to everyone! We ask people to grow with us and make the company even better.

We provide an excellent benefit package including a full Health Benefits Plan with low cost premiums, a 401(k) with Company Match, additional Retirement Contributions, and company paid Life Insurance. In addition, for over 38 years, the Sierra Pacific Foundation has provided scholarships to help the children of our crew members with education expenses. Each year, the Foundation gives an average of $500,000 in scholarships.

How To Apply

If you are qualified and would like to join our team, please send a cover letter referencing this position and a resume by October 9th, 2020 to:

Sierra Pacific Windows

Cher Murphy, Human Resources

575 S. Whelen Ave

Medford, WI 54451

(715) 748-1834

Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Guest/Food Service Coworker 3Rd Shift 351

Kwik Trip, Inc.

Posted 2 months ago

VIEW JOBS 10/4/2020 12:00:00 AM 2021-01-02T00:00 Location: Kwik Trip #351 177 S 8th St Medford, WI 54451 Requisition: 106424 Range Min: $11.83 Shift: Overnights Already a Kwik Trip Co-worker? Follow this link to apply: myapps.kwiktrip.com Guest Service coworkers: Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Guest Service coworkers give the best guest service in clean, state of the art facilities. Requirements: * Great people skills * Enjoy a fast paced work environment * Ability to problem solve challenges and shift priorities quickly * Desire to help others * Maintain a clean and inviting store Kwik Trip has rated as a Top Workplace several years running, both nationally and in the states that we operate. We live by our mission, treating others how we would like to be treated and we strive to make a difference in people's lives. Our mission drives how we operate as a business as well as how we approach staffing our stores. We are a family owned company and share 40% of pre-tax profits with all our coworkers. Our teams are loaded with fun, ambitious and energetic people that make work enjoyable and brighten the days of our guests. Kwik Trip is an innovative company that offers a variety of careers paths, from Retail Leadership to our Support Center and Production and Distribution Facilities. Many coworkers throughout the company have started as Guest Service coworkers and have developed the skills to take on new challenges and roles within the company. Similar positions would be: Cashier, cook, server. Kwik Trip, Inc. OVERVIEW: For over 50 years, Kwik Trip, Inc. has operated friendly, clean, trusted, family-owned, local convenience stores in communities throughout Wisconsin, Minnesota, and Iowa. With a commitment to generosity, Kwik Trip, Inc. is dedicated to treating co-workers and guests like family. We continue to look for ways to improve our guest shopping experience and product offerings, as well as to ensure we provide a safe and fun work environment for our co-workers. We offer competitive wage and benefits and continue to invest in our family of co-workers and provide them with career advancement and growth opportunities. Kwik Trip, Inc. is an Equal Employment Opportunity Employer. Function: Customer Service; Restaurant - Food Service; Retail Nearest Major Market: Wausau Job Segment: Food Service, 3rd Shift, Customer Service, Hospitality, Night Kwik Trip, Inc. Medford WI

Customer Service Representative

Sierra Pacific Industries