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Customer Service Representative
Shippers Supply, Inc.
Hopkins , MN 55343
Posted 4 months ago
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Shippers Supply is looking for a customer-focused individual who wants to join a fast-paced, growing company as a Customer Service/Sales Support Representative. This person will play a key role in growing our business by acting as the point of contact between the Sales team and the customer and ensuring we deliver an excellent customer experience.
This is a full time position, hours are Monday through Friday, 9am5:30pm.
- Manage correspondence between the Sales team and the customer, including:
- order entry
- quote entry/follow up
- sample request/follow up
- proactive inventory management (PIM) support
- Provide quick responses to customer inquiries including e-mail, phone and web
- Ensure minimal effort is needed by customer through instant issue resolution
- Establish rapport with customers through joint sales calls with Sales Representatives
- Reporting on customer sales, open orders, etc.
- Utilize CRM software to track activities
Education and Experience
- High School diploma or GED required.
- A minimum of 3 years of customer service and/or sales support experience is preferred.
- Intermediate level computer skills are required. (Microsoft Word, Excel, Outlook)
- Math competencies including unit conversions and basic operations are required.
- Health, dental, vision, long term disability and life insurance
- 401k with company match
- Profit sharing
- Paid Time Off (Vacation, holidays, parental leave)
- Opportunities for growth and development