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Customer Service Representative

Expired Job

Shippers Supply, Inc. Hopkins , MN 55343

Posted 4 months ago

Shippers Supply is looking for a customer-focused individual who wants to join a fast-paced, growing company as a Customer Service/Sales Support Representative. This person will play a key role in growing our business by acting as the point of contact between the Sales team and the customer and ensuring we deliver an excellent customer experience.

This is a full time position, hours are Monday through Friday, 9am5:30pm.

Responsibilities include:

  • Manage correspondence between the Sales team and the customer, including:
    • order entry
    • quote entry/follow up
    • sample request/follow up
    • proactive inventory management (PIM) support
  • Provide quick responses to customer inquiries including e-mail, phone and web
  • Ensure minimal effort is needed by customer through instant issue resolution
  • Establish rapport with customers through joint sales calls with Sales Representatives
  • Reporting on customer sales, open orders, etc.
  • Utilize CRM software to track activities

Requirements

Education and Experience

  • High School diploma or GED required.
  • A minimum of 3 years of customer service and/or sales support experience is preferred.
  • Intermediate level computer skills are required. (Microsoft Word, Excel, Outlook)
  • Math competencies including unit conversions and basic operations are required.

Benefits

  • Health, dental, vision, long term disability and life insurance
  • 401k with company match
  • Profit sharing
  • Paid Time Off (Vacation, holidays, parental leave)
  • Opportunities for growth and development
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Customer Service Representative

Expired Job

Shippers Supply, Inc.