Shipmonk Pittston , PA 18640
Posted 2 weeks ago
Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress-free process and generating Happiness for our Merchants.
They serve as the primary point of contact for our Merchants to facilitate timely issue resolution. This role is responsible for providing training, support, and problem resolution to ShipMonk accounts. They work closely with the accounts, our warehouse management, and staff, and developers to ensure requests are done on time and in a professional manner.
Whether it involves checking on a received product's bin location-while simultaneously planning a shipment with our warehouse manager-or expertly juggling multiple chats, they're always ready and able to multi-task, no problem. In other words, our Customer Service Representatives know how to get sh*t done and we wouldn't be able to get by without them!
What you'll do:
The Customer Service Representative will serve as the primary point of contact for merchants to facilitate timely issue resolution
Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis, including following up to inquiries based on dates that were committed to
The Customer Service Representative will partner with our warehouse management and developers to ensure requests are completed on time and in a professional manner
Build sustainable, long-term relationships with merchants
Educate merchants on service offerings and help them proactively plan to minimize issues
Support merchant's projects and assist throughout their lifecycle
The Customer Service Representative will identify opportunities to improve merchant experience and propose upgrades and new products as appropriate
What you'll need:
1-2 years of experience in a Customer Service position
1-2 years of Experience in Logistics, Supply Chain, or E-Commerce
Bachelors Degree or equivalent work experience
Shipmonk