Customer Service Representative

A company built to serve you. It's your career, Shelter it!

Customer Services Representative

$17.70 / hour

Job Level: Individual Contributor

What You Will Be Doing:

• Handle incoming calls from policyholders, claimants, and other consumer contacts

• Report of policyholder claims, processing premium payments, providing insurance quote and processing policy changes, assisting with customer website support, and answering general inquiries

• Identify opportunities to improve the customer service experience, processes, and communication as needed

What We're Looking For:

• Ability to acquire and maintain Property and Casualty (P&C) Producer's license in Shelter's operating territory (paid for by Shelter)

• Excellent listening, communication, and organizational skills as well as strong computer skills

• Ability to multi-task in a fast-paced environment while demonstrating problem-solving skills

• Ability to take the lead and guide our customers to a resolution

• Detailed individual with flexibility to handle frequent changes

• Demonstrate timely, consistent job attendance history with the availability to work some nights, weekends and holidays

• Be able to work beginning August 12, 2024 from our Columbia, MO call center

• Due to duties and responsibilities of this position, a criminal background check may be run on final candidates

• Ability to perform the essential functions of the position, with or without a reasonable accommodation

Shelter's uncompromising commitment to excellence doesn't stop with our customers. We recognize our employees are what make us a premier organization in the insurance industry. Shelter Employees enjoy such benefits as:

• Health, Dental, Voluntary Vision and Prescription Drug Insurance

• Savings and Profit Sharing 401(k)

• Paid Time Off for Sick and Personal Leave, Vacation and Holidays

• Vitality Wellness Program

• "Dress for Your Day" Dress Code

• Flexible Scheduling

• And much more!

#IND1#

If interested, please apply by:

07/08/2024