Customer Service Representative - Sequim Avenue Branch

Who We Are

First Fed is a local community bank on an exciting growth trajectory with 16 locations in 5 counties across Washington. We are committed to investing in our amazing team and technologies which enable better service of our customers and communities. In 2021, First Fed was recognized as a Best Workplace by Puget Sound Business Journal and a Best Bank by Forbes, Peninsula Daily News and Bellingham Alive.

We welcome applicants from all backgrounds - our diversity makes us stronger. In 2023, we are celebrating our first 100 years of service.

Our Values

Optimism: We are positive and decisive. We believe the future will be better than the past. Our attitude demonstrates persistence which leads to success.

Initiative: We are self-starters and find innovative solutions. We are courageous, entrepreneurial, and passionate. We take action for good.

Respect: We include individuals from diverse backgrounds and with different perspectives. We are committed to honoring and serving others.

Growth: We learn and adapt so we can continually improve. We believe in personal growth through grit and determination.

Ownership: We are invested in our endeavors. We are accountable and take responsibility for our actions and decisions.

The person we're looking for has:

• Cash handling and customer service experience.

• A passion for demonstrating our company values.

• Customer service and cash handling/retail experience, sales experience is a plus.

• Excitement to deliver the best customer experience available anywhere.

• Commitment to teamwork as a part of our outstanding customer service team.

• Regular and reliable attendance.

• A High School Diploma or Equivalent.

• The ability to work out of our Sequim Avenue branch.

The Job:

Our Customer Service Representative (CSR) position is the doorway to a career in banking. This is the perfect position for someone who is interested in banking and may not have previous banking knowledge but has great customer service skills. Our CSRs receive fully paid on-the-job training.

As a CSR you will be the first person our customers see or talk to and your job will be to create an exceptional customer experience for them. You will help our customers with banking transactions in-person at our branches, at the drive-through, and on the phone. You will learn about all our different banking products and services, tell customers about new products that may help them, and refer them to partners in the bank. You will be the person our customers go to when they have questions or need help. We trust our CSRs to create great first impressions with customers and to handle and balance our cash tills. This position is a great introduction to banking and provides a clear career pathway with many employee-driven promotion possibilities.

Pay Range

• CSR I - Typically requires up to one (1) year of teller or cash handling experience in a busy retail environment which requires the use of math skills to pay and receive cash to customers.

• The pay range for a level I position is $18.00 - $30.60

• The typical hiring range a level I position is min $18.00 - $20.66

• CSR II - Typically requires one (1) to two and a half (2.5) years of teller or strong cash handling experience in a busy retail environment which requires the use of math skills to pay and receive cash to customers.

• The pay range for a level II position is $19.44 - $33.05

• The typical hiring range a level II position is min $19.44 - $22.31

• CSR III - Typically requires two and a half (2.5) or more years of teller experience in a financial institution environment, to include commercial bank, savings bank, credit union, or prior experience in a centralized vault type of environment which requires the use of math skills to pay and receive cash to customers.

• The pay range for a level III position is $21.00 -$35.69

• The typical hiring range a level I position is min $21.00 - $24.09

• The incentive plan for this position is the Retail Branch Incentive plan. It is paid out quarterly based on meeting Branch goals for Customer Experience, Balance Growth and New Accounts.

• Employees will be eligible for our benefits package including medical, dental, and vision insurance, paid time off, retirement plans (401k with company match and Employee Stock Ownership Plan), gym membership reimbursement, discounts on our banking products, and more! Additional information on our benefits package can be viewed at https://www.ourfirstfed.com/careers