Customer Service Representative

Select Home Warranty Brooklyn , NY 11230

Posted 6 days ago

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems with home Systems such as: (Electrical, Plumbing, Air conditioners, Heating Systems, and appliances) that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

1 Min walk from Ave "U" Train station (F)

    • Compensation: Depending on experience,compensation will vary
    • Employmenttype: Full-time/Part-time
  • Job Ref SHW001A

Responsibilities

  • Effectively manage large amounts of incoming calls
  • Assistscustomers Coordinate repair to a various home Systems such as Electrical, Plumbing, Air conditioners,Heating Systems, and appliances
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Requirements

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, priorities and manage time effectively
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Customer Service Representative

Select Home Warranty