Customer Service Representative

Sandvik Coromant SRT PU in Westminster, SC is looking for a

Customer Service Representative

SANDVIK COROMANT is the world's leading supplier of tools, tooling solutions, and know-how to the manufacturing industry. Our customers, which include major manufacturers within aerospace, automotive, medical, energy and general engineering, rely on us to provide the highest level of knowledge, service, and support to help them achieve their goals for productivity and profitability. With extensive investments in research and development, we bring game-changing technologies and solutions to a dynamic industry driven by a demand for constant innovation. We have 8,000 employees and are represented in 130 countries, uniquely positioning us to set the industry standard for high technology manufacturing now and for the future. Sandvik Coromant is part of the business area Sandvik Machining Solutions within the 150-year-old global industrial group Sandvik.

At Sandvik we are dedicated, diligent and we believe in our company and its values. Our belief is that knowledge grown when it is shared and when we work together with our customers, both parties have more chances to achieve success.

Find out more about our company and careers!

Job Purpose:

First interface to customers to provide a world class customer service to both existing and prospective customers.

Focusing on creating cordial and conductive customer relationships.

Key performance areas:

• To act as first point of contact for customers from enquiry to order.

• To work closely with the sales team and support them to achieve sales objectives and improve the sales efficiency and customer satisfaction.

• Manage and develop existing business in line with customer segmentation, rules, and procedures.

• Plan and issue sales orders to the shop floor system in a timely manner to support customer promise or required date.

• Perform follow-ups and/or expedite past due orders as necessary.

• Communicate closely with Customer, Planning, Sales, Methods, and Production Management.

• Coordinate and issue purchase order for outsourcing as required.

• Provide sales data statistics and reports as needed.

• Cross train within Production Control department to be a backup for others.

• Maintain Sopic P SAP and Dynamics.

• Work and Communicate with Customer/Sales regarding open orders / Expedites.

• Ensure compliance with the Site's quality, safety, and environmental requirements.

• May Perform other duties as assigned.

Additional Responsibilities Include:

• Teamwork: Working cooperatively with others to complete work assignments.

• Client/Stakeholder Focus: Efficiently and effectively addressing the needs of customers.

• Planning and Organizing: Planning and prioritizing work to manage time effectively and accomplish assigned tasks.

• Creative Thinking: Generating innovative and creative solutions.

• Problem Solving and Decision Making: Generating, evaluating, and implementing solutions to problems/ seeking and developing solutions and/or opportunities.

• Professionalism: Maintain a professional presence; communicate effectively with positive attitude; prioritize, plan, and manage assignments; network with colleagues, customers, and clients to build amicable relationships.

Your profile:

• 2-3 Years' Experience with customer relationships, along with working in a Mechanical Or Process Industry Preferred.

• Proficient in excel, word and Power Point is also needed.

• High School Diploma or equivalent GED

Benefits

Sandvik offers a comprehensive total compensation package including a competitive benefits package of life, health, dental, and disability insurance, paid time off, paid holidays, and a 401(k)-retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.

How to apply

For immediate consideration, please visit sandvik careers apply to the Customer Representative position, Job Requisition ID# R0065934.

Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsolutions.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.