Customer Service Representative - Sacred Heart Pensacola, Ascension - (Full Time)

R1 Revenue Cycle Management Pensacola , FL 32501

Posted 2 months ago

Shift Days: Day shift- Rotating Days- 12 hour shifts 7am-7:30pm

As our Customer Service Representative in the Emergency Department, you'll work to help our patients check into the Emergency Room. It's fast paced (sometimes chaotic) and you'll be the person they rely on to answer questions during registration.

You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns and questions. To thrive in this job, you'll need to be confident with technology and typing, however you don't need to have any previous experience or knowledge in healthcare. Since it is an emergency room department, you will need to be prepared to see serious illness and injuries.

We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. Since this is a hospital, you must also be up to date on all vaccinations (including but not limited to COVID-19 and annual flu shot), pass a drug test, and pass a background check prior to hire.

At R1 RCM, we deliver innovative solutions by bringing together the best people and technologies that enable providers to simplify the healthcare experience. Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most.

Our 22,000+ global associates are given valuable opportunities to contribute, innovate, and create meaningful work that makes an impact in the communities we serve around the world. Interested? Learn more, visit: r1rcm.com/careers

Here's what you can expect working in Patient Registration:

  • Working on computers to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between emergency physician and nurse check-ins.

    You should feel comfortable working across multiple programs and typing as quickly as patients can talk in a high-stress environment. In the Emergency Department, you will have to work around clinicians interrupting the registration process for emergent clinical care.

  • Helping people who may be very ill or worried. We're not human computers intaking information.

    Patients need you to be there for them and listen carefully in order to ease their anxiety. You'll ask follow-up questions and build rapport in real time.

  • Fast-paced work work environment, often on your feet assisting patients complete their mobile registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training.

    While the data you collect may be predictable, the people you'll get it from aren't. You have to work quickly and expect the unexpected. This is not a casual desk job.

  • A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.

At R1, we are committed to promoting diversity, equity and inclusion. We are proud to be an equal opportunity employer.

We do not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. We are committed to providing a workplace free of harassment.

If you need assistance or an accommodation to complete any part of the job application process, please contact us at 312-496-7709 or careers@r1rcm.com for assistance



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Customer Service Representative - Sacred Heart Pensacola, Ascension - (Full Time)

R1 Revenue Cycle Management