Customer Service Representative

Rug Doctor LLC Plano , TX 75075

Posted Yesterday

Who we are . . .

RUG DOCTOR, LLC (Rug Doctor) is the worldwide leader of professional grade products designed to enhance the lives of our customers in the manufacturing, sales, and service of carpet cleaning machines and solutions. Rug Doctor strives to create a positive and diverse work environment that values people, performance, customer commitment, quality and integrity.

As the Leader in CLEAN, Rug Doctor offers outstanding opportunities for energetic, self-motivated individuals who want to make an impact. If you are ready to join our team, we want to hear from you! For more information on Rug Doctor visit our website at www.rugdoctor.com.

Who we are looking for . . .

We are on the search for a highly motivated individuals to fill full-time (includes weekends/evenings) Customer Service Representative positions to provide excellent customer service to our customers, stores, and team members. If you enjoy speaking and helping people over the phone in providing solutions with our machines and cleaning solutions, and are ready to make a difference in customer service, we want to hear from you!

What you will be doing (not all inclusive) . . .

Working in a open call center environment your role will be to support Rug Doctor customers, stores, and team members with all their Rug Doctor requests and inquires. Your responsibilities will include, but are not limited to, the following:

  • Ability to work shifts within our business hours, Monday-Friday, 6:30a to midnight and weekends 8:00a to midnight
  • Excellent phone ediqutte to answer inbound phone calls from consumers, store personnel, and fellow team members
  • Maintain a high level of world class customer service and professionalism to a wide range of customers
  • Ability to navigate through multiple computer applications with speed and accuracy
  • Ability to work with consumers to resolve inquiries around how to rent and use Rug Doctor products
  • Assisting our 350+ U.S. and Canada field team members that need assistance from the corporate office
  • Ability to adapt to change based on coaching/feedback in order to achieve individual and team performance goals
  • Make outbound calls in contacting stores, prior renters, and coordinate the return of lost/unreturned machines

Requirements

Experience Wed Like to See

  • Ability to communicate effectively over the phone and by email
  • Have a High School Diploma (or equivalent)
  • Knowledge in operating a computer
  • Good attendance & being on time
  • Ability to work flexible hours, including extended work days, evenings, weekends, and overtime as requested
  • Ability to work Holidays

Benefits

Why You Want To Join Our Team . . ..

  • Competitive pay ($13 -$15 an hour)
  • Flexible hours that may fit your schedule
  • Excellent health plans with lots of options that fit your lifestyle
  • 401k Employer Match
  • An open, collaborative, and fun new office space in Plano. (Fresh fruit, bicycles, and a food pantry for when you cant get out of the office.)
  • Casual dress and work environment
  • Paid Maternity/Paternity/Adoption leave
  • Education Reimbursement
  • Paid Sick/Vacation leave

If you meet the requirements of this position and are ready to work for the Leader in CLEAN, apply here today!

What You Should Know . . .

Rug Doctors success begins and ends with our team members. We are proud to be an equal opportunity employer and applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Applicants will be asked to consent to a background inquiry, and will be required to pass a drug screening.

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Customer Service Representative

Rug Doctor LLC